Morton Michel - Croydon

Morton Michel: A Leading Insurance Agency in Croydon

Morton Michel is a renowned insurance agency located in the heart of Croydon, United Kingdom. Established with the goal of providing comprehensive insurance solutions, the company has been serving clients for years with dedication and professionalism.

Address: 6th Floor, Knollys House, 17 Addiscombe Rd, Croydon CR0 6SR, United Kingdom

Phone: 3300589861

Website: mortonmichel.com

Specialties: Insurance agency, Insurance company

Morton Michel specializes in offering a wide range of insurance products and services. Their expertise lies in providing tailored insurance solutions to meet the unique needs of their clients, whether they are individuals, businesses, or organizations.

The company's core focus is on delivering exceptional customer service, ensuring that clients are well-informed and supported throughout the insurance process. Their team of experienced professionals works closely with clients to understand their specific requirements and provide customized solutions that offer the best coverage and value.

In addition to their commitment to customer satisfaction, Morton Michel is known for its competitive pricing and flexible payment options. The company strives to make insurance accessible and affordable for all, without compromising on the quality of service.

With a strong presence in Croydon and the surrounding areas, Morton Michel has built a solid reputation for reliability and integrity. The company's dedication to its clients has earned them a loyal customer base and numerous positive reviews.

Opinions: This company has 43 reviews on Google My Business.

Average opinion: 3.3/5

In conclusion, Morton Michel is a trusted insurance agency that offers a comprehensive range of insurance products and services. With their commitment to customer satisfaction, competitive pricing, and strong local presence, they are well-equipped to meet the insurance needs of individuals and businesses in Croydon and beyond.

👍 Reviews of Morton Michel

Mark B.

1/5

I have been a customer of Morton Michel since 2012, and until the last 6 months, I would have given them 5 stars. However, the absolute mess they have created for me recently is unacceptable, and I have appointed a new broker to deal with them on my behalf. I don't know whether they are struggling to find staff, or it's another issue, but the mistakes they have made recently are unrepairable as a business in my eyes. I will never have the trust in them again that I once had. Shame. I always felt in safe hands with them, but now, I would tell people to run in the other direction.

Katie W.

1/5

Really not great. They have lost a payment made in 2020, then confirmed in writing that they found it, then kept sending us bills for the same amount for the next 2 years. They pass you from pillar to post and staff don't seem to stay very long, communicate with each other, or reply to emails. I am having to repeatedly send the same things to different people. I do not recommend.

Kat H.

1/5

MM inherited our policy when our chosen providers were bought out - we have given them three years and not a single one of those has been without some kind of really time consuming issue - from loosing our policies, loosing our payments and taking unauthorised amounts from our bank (we changed from DD to one payment and they kept taking the DD for 6 months afterwards). They are hard to get hold of, don't reply to 50% of the email communication and have atrocious record keeping. We will not be renewing with them this year.

Mahf A.

5/5

I have been using Morton and Michelle for the last 10 years to insure my nurseries. They are always competitive with their quotes and was excellent on the one occasion I had to make a claim. I have had very pleasant experience with their staff on the phone and especially recommend a lady called Joanna Iscru for her willing ness to go over and above to make it easy for the customer. Thank you.

Sam A.

1/5

Absolutely abysmal service. I have sent about 8-10 emails asking for a response as my business closed during lockdown. I only needed insurance for a month. They didn’t respond even once and have sent me a letter asking for the fee for the year! I called them to discuss the matter and got passed from call handler to call handler. The last person I spoke to said someone would call me back. Surprise surprise, no one called and I got hit with another letter asking for the fee and consequences if I didn’t pay.
I am now going to have to get in touch with a solicitor to deal with them on my behalf as it is becoming too stressful. I have all the emails I sent as proof. Beware of this company!

Jenny

5/5

Adam J is a legend.
He explains everything patiently and clarifies everything.
Best employee ever!

Sandra B.

5/5

Amazing great customer services

Maria C.

5/5

Prompt and Professional! always get back to you with information needed.
Friendly staff who genuinely care and want to help.
Thanks for being amazing not just during Covid but also when ive phoned in a panic and needed advice and forgot my password to log in numerous times.