Sophie R.
5/5
When it comes to home renovations, I wouldn't go anywhere else! Northdown have been absolutely brilliant, I can't praise them highly enough. From start to finish, they've taken real care, been considerate and the quality of their workmanship has been outstanding.
Unfortunately we were flooded very badly during Storm Bert in 2024, with over 2 feet of internal water. NPS took care of our strip out and reinstatement, and I am so grateful we got them as contractors. In what has been a really traumatic and stressful time, they've taken amazing care in putting our home back together.
From Alex & Max who did a beautiful finish of our plastering (not an easy job when they had to rectify very poor work a previous private contractor had undertaken, and, given our property is a wonderfully-wonky 1570s cottage!), to Adrian on electrics, ensuring everything is safe and functional (and looking pretty with our brass / wooden fittings!). Kev has been brilliant in replumbing the entire downstairs and ensuring the pipework was better organised and more functional going forward. Behind the scenes, Conor was great on the supply side, and getting everything organised! Mateusz has done an impeccable job with the decoration, and has such a keen eye for detail in ensuring everything looks beautiful - the sign of good decorating is when you don't really notice it, and we so appreciate that it is so precisely done.
The biggest thanks goes to Bogdan, who for months has worked tirelessly to quite literally rebuild our home. His craftsmanship in the smallest details are flawless, particularly with regard to our tiling and the kitchen installation. I know it was challenging given nothing is straight or perpendicular, but we could not be more pleased with the end results and absolutely love the final outcome. He's such an asset and we so appreciate all that he's done over the last 6 months.
Finally, a big thanks to Alistair who managed our rebuild. When issues arose, he addressed them calmly, efficiently and was always striving for things to look their best. Nothing was too much trouble, any concerns were always addressed and we really appreciate his hard work behind the scenes, to ensure everything aligned and stayed on track. Given we hadn't chosen to take on this project, his presence and attitude throughout, made a real difference. There's a reason we were ahead of schedule and it's because of Alistair.
Walking onto site, I always felt safe, respected and confident to ask (sometimes stupid!) questions and voice opinions. Without exception everyone's attitude and approach put me at ease and I was always confident we would eventually move back into our beautiful home.
If every contractor was like Northdown, the term 'cowboy builders' wouldn't exist. As a team they made what could have been an added stress, almost enjoyable! Thanks Team!