O2 Shop West Bromwich - West Bromwich

O2 Shop West Bromwich: A Comprehensive Overview

The O2 Shop in West Bromwich, UK, is a popular destination for mobile phone users seeking reliable service and a wide range of products. Located at 33 New Sq, West Bromwich B70 7PP, the store offers a convenient location for customers in the area.

Store Specialties and Services

• Cell Phone Store: O2 Shop West Bromwich specializes in mobile phones, offering a variety of models from different brands.
• Mobile Phone Repair Shop: The store provides repair services for mobile phones, ensuring customers can keep their devices in optimal condition.
• In-Store Pick-up: Customers can pick up their orders in-store, providing a convenient option for those who prefer to collect their items personally.
• Wheelchair-accessible Facilities: The store offers a wheelchair-accessible car park and entrance, ensuring accessibility for all customers.
• Wi-Fi: Free Wi-Fi is available in the store, allowing customers to connect to the internet while shopping.
• Quick Visit: The store caters to customers seeking a quick visit, with efficient service and a wide range of products.
• Electronics: Apart from mobile phones, the store also offers a variety of electronics, catering to different customer needs.
• Payment Options: The store accepts credit cards, debit cards, and NFC mobile payments, providing customers with flexible payment options.

Customer Reviews and Ratings

The O2 Shop West Bromwich has received a total of 170 reviews on Google My Business, with an average rating of 3.9/5. This indicates a high level of customer satisfaction, with many customers praising the store's service and product range.

One customer, who visited the store with their sister, commented, My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all. This testimonial highlights the store's efficient service and customer-focused approach.

Contact Information and Opening Hours

Why Choose O2 Shop West Bromwich

• Convenient Location: The store's location in West Bromwich makes it easily accessible for customers in the area.
• Wide Range of Products: O2 Shop West Bromwich offers a variety of mobile phones and electronics, catering to different customer needs.
• Reliable Service: With an average rating of 3.9/5, the store's service is highly regarded by customers.
• Accessible Facilities: The store's wheelchair-accessible facilities ensure that all customers can access the store and its services.
• Flexible Payment Options: The store accepts a variety of payment methods, catering to different customer preferences.

In conclusion, O2 Shop West Bromwich is a reliable and customer-focused mobile phone store, offering a wide range of products and services. With a convenient location, accessible facilities, and a high level of customer satisfaction, the store is a popular choice for mobile phone users in West Bromwich.

👍 Reviews of O2 Shop West Bromwich

Yvonne R.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

j S.

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

Philip M.

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

Rawand J.

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

Karan V.

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024
But today is 05-12-2024 no update for collection shit

Proud M.

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

Jane G.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

Stephen T.

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj,
Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj,
I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now.
A Big thank you Amraj and Shannon
I never got this support from my previous provider.
well done O2 West Bromwich.
regards Steve.