Pepperells Solicitors - Lincoln

Rebecca P.

Issued us a bill for the free will writing service. They didn’t send us their terms of business before setting up a brief appointment with a trainee, and there was no client care letter sent to us either. Unprofessional, incompetent, pushy and money grabbing. We will of course be challenging this and won’t be paying their invoice. Others, be warned!!!

Lou V.

Copied from our review on TrustPilot -

Utterly useless conveyancing service. We had Charlotte represent us buying our first property, so we were a little clueless about terminology etc. She was willing to explain what terms were after we chased with several emails asking for clarification.

We picked them because they have offices in our city, so if there was any issues we could drop in for a chat. However they assigned us a solicitor in another city over an hour away.

Communication seems to be more of a concept than an action they take. On the initial quote there was a page of potential additional charges, these were not confirmed as to which applied until the final bill arrived on the day were meant to be exchanging contracts. We had charges over double than expected the week of completion, this stress and scramble for cash could have been avoided with communication earlier. (If you want to pay part of the bill by credit card this takes 2 days to process and will delay your completion date)

On the day we were exchanging contracts and the day we were completing we had to send 8+ emails asking for an update with no communication. If you need an urgent email responding to, cc in the Ben Pepperell (Director).

On the day we were paying the deposit/bill I called to confirm the account details (which everyone recommends to do to reduce fraud and it is also listed on their email communication) my solicitor gave a big sigh and then an exasperated OK. Not the response I expect from someone I am about to send a very large sum of money to.

I wouldn't recommend them to anyone in all honesty. Thank god for our estate agent, Angie at Starkey & Brown who lit a fire beneath Pepperells whenever we needed it.

Helen B.

Pepperells have been amazing. If I'm stupid enough ever to get married again and need another divorce which ends up in Court, I'll be asking for Charlotte Tweed. All staff were polite and friendly every time I visited. Very professional indeed and absolutely no beating around the bush/time wasting.

Kelly W.

You have to chase them for contact. Not very professional. And just in it for the money they receive.
Couldn’t care less about your case they just want an easy job to do.

5pillars

Big thanks to Becky Scott. Great professionalism and good communication. Made my situation a lot easier after speaking for advice. Really recommend Pepperells Solicitors.

Dave D.

The worse solicitors ever. Promise to call you but never does,complete waste of time and money and when I go to court after waiting for 16 months I will Sack Kelly Infront of the court. I've got socks older than this solicitor 🖕🏻

Simon M.

I have used David at Pepperells for a number of years now and I have always been very impressed with the service that he and Pepperells have given. They are efficient in what they do and I always feel that I am getting a great service and value for money. I would like to say thank you and I would always recommend Pepperells to anyone.

Joshua W.

I have just completed my first commercial acquisition with the aid of Charlotte Bontoft. Charlotte was extremely knowledgable, professional and thorough, ensuring that the paperwork in place was watertight.
I would definitely recommend her and I look forward to working with her in the future