Principal Insurance - Manchester

Julie R.

Bought insurance through this company in June 24 at what I thought was a great price. Sold my campervan in December and upon cancelling, did I get a refund of the 6 months still on the policy?
NO, they charged me an extra £28.45 to cancel the policy. If I had refused to pay it would have been passed onto a debt collection company.
This company is like a modern day Robin Hood, robbing people.
Think twice before you use them!!!

Chris W.

60 days for a refund of premium!!!

Used principle plenty of times in the past, always had them down in my good books.. Never had to claim with them so no comment there. However.. Most recently I sold the bike I had insured due to a lot of local bike thefts. I paid around £500 outright and had the policy about 8 days so still well within the 14 day cool off period. I was offered just under £350 back but after quite a complaint they upped there offer to around about £380. However, this is going to take (and is still taking) 60 days to process!

I have never had anything like this anywhere else and will never use principle again. I feel for the people in the same position that genuinely need the premium back.

Would happily pay the extra £20 - £30 with Bennetts just for the customer service alone. Massively disappointed with Principle.

tony S.

I phoned to cancel my policy auto-renewing, as i wasn't happy with the renewal price. After speaking with Ricky, answering questions and explaining my situation, my quote was re-run through the computer, which produced a quote half of what my renewal price had been ! Pleasantly surprised, and faith restored towards the motor insurance. Top marks ! Well done !

Simon F.

Ricky provided excellent customer service. He was extremely professional and appeared to be genuinely invested in resolving my issues.
More importantly he actually managed to reduce my Insurance Premium despite recently acquiring penalty points.

Adam S.

In my opinion, terrible. Someone who's name was James I spoke to, didn't seem to know much of what he does as a job. It was mainly about NCD transfer. I asked several times to let me finish but he kept interrupting me. I don't particularly like talking to people who lack common sense or a working brain cell. Asked to speak to a manager, and as usual, not one available. Like most companies, when they have your money, they don't particularly want to help anyway. Stay away from these idiots. Last time I will get anything from this company.

Graeme A.

Rang with a minor change, to transfer a cherished plate on to my vehicle. Took 20 minutes to get an answer then everything was addressed quickly with confirmation that insurers would accept the change without any change to the premium. Great I thought, after all no change in risk just a change with number plate. Principal then said that they would have to charge me £62.50 as an administrative charge !!!! For a few taps on a keyboard I asked. On asking how to complain it was reduced to £50 “but no more”. I then asked about cancellation so I could move elsewhere but was t9ld the same £62.50 admin charge would apply! Be wary of these, I won’t be using again. Last two insurers and brokers have made these amendments without any charge.

Stephen C.

I have been a customer with Principal for a couple of years now.
I recently changed address and they charge me an extra £300+ on my premium (administration fee included) when moving to a quieter, safer location.
Not happy I don’t understand how they can justify that, will not be a customer next time around.

Mighty D. 1.

My experience with Benjamin from customer care was 1st class this morning. Was able to help me efficiently and effectively with my queries.