Property Claim Assist - Maidstone

Sarah J.

I am so thankful to Simon Colburn from Property Claim Assist and everything he supported me with after a house fire caused extensive smoke damage to my entire house. If you ever find yourself in the unfortunate situation of having to make a substantial claim, then you truly need a Loss Assessor. Simon liaised with the insurance company and therefore took away all of the chasing that needed to happen in order to process the claim. He worked tirelessly to make sure I got what I needed and with his vast experience, was able to advise and support me through this difficult time.
Having Simon to work on my behalf meant that I knew someone was there, fighting my corner when dealing with the insurance company and although it took time, we got there in the end!
Thank you very much Simon and the team, you do a great job and I am so grateful that I found Property Claim Assist.

Seek-Mui S.

We are very happy to recommend this company. Before they came along, the insurance company were very slow and taking their time. We felt that they were trying to delay us. Having your own Loss Assessor, who is experienced and working totally on your behalf, is invaluable. Simon was on the case and persistently chased up the insurance company. He also kept us updated throughout the whole process. Ultimately, Property Claim Assist delivered and that is what counts.

Arjuna H.

We hired Property Claim Assist as an independent loss assessor after a major fire at our house, which required extensive internal repairs and full renovation.

Initially after submitting our claim the Insurers were not easy to deal (especially as we were living overseas with a significant time difference to the UK) but once Simon was appointed he was our single point of contact and took the stress out of handling the claim with the Insurer and Loss Adjuster from start to finish. He had a wealth of experience in dealing with Loss Adjustors for house fire re-builds/repairs and was pro-active, efficient and transparent at all times. Simon was always available to respond to our emails and take our calls to explain the process to us and provide further clarification when requested.

Property Claim Assist also has excellent relationships with reliable surveyors and building contractors so you are in very safe hands and can focus on the re-build/repairs rather than the complex claim admin process.

I would highly recommend Property Claim Assist (and Simon) to anyone who is in the unfortunate situation of having to make a major property damage claim, you will not have any regrets, five star service!

Chantaal C.

We can’t thank Simon enough @ Claim Assist, a massive thank you! We had a fire in our property, which now requires a complete rebuild. Had it not been for Simon with his know how and experience we would never be at the rebuild stage, we would have lost everything - a year on and we are now able to start the rebuild. Simon reduced our stress significantly and helped us wade through the insurance claim process, being on the clients side against the insurance companies and getting the best outcome for his clients. Thank you again Simon for everything you have done, honestly, without your assistance I do believe we would have lost everything.

Paul L.

Over a year ago I experienced an awful accicdental house fire and was in need of some support and guidance to help me out with the claim and all the paperwork. It was so overwhelming, so thank goodness I appointed PCA to support me thoughout the process. Simon and the team were there by my side for over a year and helped me get through all the complexities and nuances of such a large claim. I honestly don't think I could of got through it all without them. I wanted to thank them on here and to say to anyone who is feeling lost with an insurance claim - I recommend you get some help and support and PCA were a godsend. Over a year later the house has been renovated and I am back home and with what could have been another traumatic experience was a relative breeze. Thanks guys!

Emily C.

For a major loss you need someone on your side, and Property Claims Assist are excellent at what they do.

We cannot recommend Simon Colburn and Property Claims Assist highly enough. From the moment we brought him onboard to help us with our major loss after a fire to the end of our claim, he has been helpful every step of the way. Hopefully a major loss will only happen to you at most once in your life (it was certainly our first time) so you will not know the process or what to do. Simon has dealt with hundreds of loss events and so knows the process inside and out. He was always on the end of the phone to speak to and ask all our endless questions. In the first few weeks he gave us really solid advice and having someone to speak to who knew what they were doing really helped with anxiety levels. Our insurance company have been very difficult to deal with and so having Simon to speak to them on our behalf has helped the process no end. He has resolved so many issues with the insurance company and argued with them on our behalf. You really do need someone in your corner to ensure you get the best possible settlement from the insurance you have in place. Thanks to Simon for all your hard work, we very much appreciate it.

James A.

A true hero Simon. My top floor flat burnt out and the whole flat was gutted I was absolutely devastated. I was Visited the next day by Simon who was great. He explained how the whole process worked and where I would have let the insurance company just tell me what I was allowed Simon informed me of everything I was covered for. He took care of absolutely everything and when ever I phoned him he was there for me. The insurance company ended up paying £118,000 and my flat was totally brand new. I would happily say that Simon is a true hero. Thank you again James.

Julie P.

I cannot recommend Property Assist enough. From the moment I met Simon, on the morning my house was struck by lightning, he made what was an incredibly stressful time easier - taking the reins and leading me through the entire claim process from start to finish.
Always calm and professional and making sure things ran smoothly and that corners weren't cut. Thank you so much...but in the nicest possible way - I hope we don't have to do business again. One lightning strike is enough for anybody! 🙂