Quadra Claims Services - Manchester

Alison T.

I put a claim in with my insurers LV recently for a damaged down pipe and drain. LV appointed Quadra as loss adjusters and I was visited by loss adjuster Sally Steadman who then appointed a drains company Auger to carry out the work. Quadra were very professional and helpful and Sally explained everything clearly. A CCTV report was carried out on the drain and a detailed report given, I was always kept updated. Auger were approved to carry out the repairs. The whole claim was handled swiftly and I am really pleased with the repair work and the fact that the repair was carried out externally with minimal disruption.

Gavin M.

Beware - large buildings insurance claim completely mismanaged. Loss adjuster was non-existent at best, throughout, simply failing to answer most email correspondence and even failed to speak up against dodgy builders after witnessing and proof of the substandard quality of work. I am left to fight it out 2.5 years into the claim at my expense, with an estimated cost of around £150k to put things right after the mess I have been left in

c B.

Absolute joke of a company would recommend anyone who has to deal with these charlatans to go to another company and use them as nobody could be as unprofessional as this company. They were terrible to deal with from start to finish only gave a 1 star as you can't give the none. Maria the "loss adjuster" is about as much use as a handbrake in canoe. If you want to be messed about and do the loss adjuster job for them this is thebcompany for you.

Kevin S.

Wish there was an option for minus stars. This company is very unprofessional and often lacking in common courtesy. They have exhibited a very shambolic attempt at handling my mother's claim - which has been going on for a year (+/-) and STILL isn't resolved. They don't actually seem remotely interested in doing anything to progress work needed to satisfy the claim - even when the victim of their shoddy practice is a 77yr old disabled widow. Quadra seems content to let their claimants chase their equally unprofessional contractors to get work done rather than get off their own rear ends and DO something for their money. We're onto our 3rd contractor - and only because we complained to the equally ineffective LifeSure insurance broker who farmed our claim out to Quadra and mentioned officially complaining to the FCA. We'll see how it goes with this 3rd contractor. Meanwhile in summary:

Don't believe the hype on their website about professionalism, caring, going that extra mile.
Quadra is an absolute joke - AVOID AT ALL COSTS

As for your reply and suggestion we make a complaint via your website. Hilarious. What do you think we have been doing in all thd phone calls and emails we have made/sent to your USELESS employees? You do NOTHING so we have no option other than go to the FSA to make them aware of your total incompetence.

khalid M.

Steve Scholes another useless, unprofessional and incompetent individual working for this joke of a company. Made the claims experience total hell for my brothers claim but I will not let them treat him like that I am a solicitor and will take them to court. Do not let them get involved in your claim. Refuse outright.

t

Nicky Grimshaw

Internal Adjuster

Quadra Claims Services Ltd

Who works for this outfit has refused a legitimate
claim of mine...

They hire cowboys to refute your claim

If your insurance company which is One Call send you to quadra loss assessors....Get another assessor and do not insure with One Call again...All they are doing is looking for ways to scam you out of your money...

Mandy at Quadra claims why do i need to ring this number? Lets talk on here so the world can see the carry on im having, You have pictures of where my television was hit and the damage is obvious that the blow affected the screen, But yet you use a cowboy outfit engineer to scam me out of this claim....And why have i not been paid out yet on the storm damage to my roof?

john B.

Took 3 weeks for someone to contact me.A leak during bad weather dripping in through roof trying to say its condensation?
Appalling service waiting for a reply and 2nd opinion before seeking legal advice.

PAUL M.

If I could give a 0 I would this company has to be the worse I've ever dealt with
A small claim was a major drama to this lot taking 6 weeks to decide weather to grant a payout
Straight forward claim that would take most insurance companies 48 hours to resolve
No communication until it got a stage where legal advice was being sought
Absolutely useless