Rite Way - Stourbridge

OLLY P.

WOW, Just wow - Honestly what an absolute star!! I have a pair of brown brogues which I have had years and been resoled a number of times and last time had them resoled by Timpsons because they were just close by to where I was working. Anyway fast forward to when they needed resoling the next time round and every cobbler I went to say that they couldn't be fixed as Timpsons had done it so badly. Then here comes Rite Way to save the day, managed to give it go and superbly fit and repair my most favourite shoes. Genuinely cannot thank you so much, most definitely have the art of your profession! Just wish I could give more than 5 stars, no only is Rite Way an excellent cobbler but is also good at communications with his customers, and a genuinely nice guy just to top it off!!

Isaac H.

Got a broken key replaced in minutes—impressive service! Returned the next week to get my brogues resoled, and they did a fantastic job. I’d trust this shop for any service they offer.

Denise H.

Two out of the three keys l had cut two days ago failed to work. I returned to ask if they could be recut and told no. I asked for a refund and told no. I showed the woman servicing the receipt on my phone. She was abusive and then took three photographs of me, which she refused to removed from her phone. I called the police. She offered to pay me £10.00, l paid £18.00, and then she changed her mind. I've used this business in the past and it's been fine. This was a dreadful experience, l left with keys not fit for purpose and no refund.

Thank you for your comment below. However, your description is not accurate. As your camera will show, l took a photograph of the Repair Shop book, which she later claimed to be herself on the front cover. When l visited the following day, you told me this was your partner, not the woman who had served me. As said, l’ve used you in the past and not had a problem. Regrettably, on this occasion, two out of the three keys l had cut were not fit for purpose.

emma A.

Popped in for a price to fix a pair of shoes.. The shoes were fixed while I was there. Lovely man and excellent service. Thank you so much. Couldn’t ask for better service

Westwood C.

Such a pleasant and helpful guy. Standard off-the-shelf cabinet key would not do the required job; so he took the time to shave down the diameter of the key barrel so it fitted and worked perfectly.

Amanda T.

Another two pairs of footwear back to near new status. Thank you.
We had a one pair of ladies shoes with holes in the bottoms and a pair of ladies boots with the heels worn down.
Both pairs done in a few days. They look great and feel much more comfortable now.
Very reasonable price too.
Oh and I had a key cut for work as well (Jon might remember me saying it was for a cleaner!) She said thanks :o)

Nicola B.

Jon sorted me out with some new car keys when I lost the pin of my flip key and my spare key was hanging on by my makeshift staple bodge job....super helpful advising me prior, friendly....all done in same morning and at a really good £ rate! Will be going back for any cobbler needs in future and will recommend to anyone 👌 cheers dude u saved the day!:) Also slightly star struck by Bert 😁

Carol G.

Don’t use the trainer cleaning service as he evidently does not use the professional steamer and cleaning products that are required to clean trainers to a high standard
My trainers were not much cleaner after spending £15 he hadn’t even cleaned the soles ( which is the first place that should have been cleaned)
He told me there were a few marks on the suede that he might have a problem with … fair enough but what about the fabric on the trainers they are still dirty
As a shoe repairer he is very good but I’m very disappointed with this service which he offers