Rock Insurance Group - Crawley

Rock Insurance Group is a well-known insurance company located at Griffin House, 135 High St, Crawley RH10 1DQ, United Kingdom. The company can be easily reached by phone at 3332025670. For those who prefer to explore the company's services online, the website is rockinsurance.com.

As an insurance company, Rock Insurance Group specializes in providing a range of insurance products designed to meet the needs of its clients. The company's offerings are diverse, making it an excellent choice for individuals and businesses seeking comprehensive insurance coverage.

One of the standout features of Rock Insurance Group is its commitment to accessibility. The company provides a wheelchair-accessible entrance and parking lot, making it easy for people with mobility challenges to visit the office.

Rock Insurance Group has received a total of 209 reviews on Google My Business, indicating that it is a well-established and trusted company in the industry. However, the average opinion rating is currently 1.8/5, which suggests that there is room for improvement in terms of customer satisfaction.

Despite the lower-than-average rating, Rock Insurance Group remains a recommended choice for those seeking insurance coverage. The company's diverse offerings and commitment to accessibility make it a strong contender in the industry. Additionally, the company's website is an excellent resource for learning more about its services and getting in touch with a representative.

Overall, Rock Insurance Group is a reputable insurance company with a range of services to meet the needs of its clients. Its wheelchair-accessible facilities make it a welcoming choice for all, and its website provides a convenient way to learn more about its offerings. If you're looking for insurance coverage, Rock Insurance Group is definitely worth considering. Don't hesitate to visit their website at rockinsurance.com to get started.

Reviews of Rock Insurance Group

Karishma Tai

1/5

Absolutely disgusting. Daylight scammers. Took money off my bank account but didn't issue any insurance policy. Fraud. I have to beg for my money back. They accepted by saying that it happened to few customers as their system didn't register it. So their system can register money from peoples bank account but can't register to issue the policy. Tesco should scrap this company. They should be penalised.

Linda Jackson

1/5

Given one star so that I can leave a review. We took out a single trip insurance with Rock via Tesco Travel Insurance. Hardly took a breath and the money had been taken from our account. We later cancelled the holiday and thus no longer required the insurance so cancelled it. Cancelled it after the 14 day cooling off period although 10 months prior to the proposed trip. Anyway, there was a 30% cancellation charge, exorbitant but you live and learn. However, the remaining balance of the money owed to us has not made an appearance in our account as promised, no email confirming refund, despite a follow up phone call. Apparently the call centre people have to email another dept to request a confirmation email.....what!? No mention of this nonsense when you book the insurance. Dreadful company, go elsewhere.

Lisa Duggan

1/5

Avoid at all cost!!! Scam insurance company for sure. I took out a Travel insurance policy with them but received no documents after 5 days. Visited the website to enquire and there are NO contact details whatsoever. I then went back on Compare the market as previously done and selected another insurance website, when it came to the payment my bank asked me to confirm my payment to Rock insurance!! This wasn’t the the insurance I was taking out. Reported it to my bank as fraud. This is very worrying!

Rebecca Bate

1/5

Its a scam! My dad took out single trip travel insurance with them last month. The money went out of his account 3 days later, but no policy documents arrived. I stepped into help as my dad is 78 with Parkinson's so can get confused. I confirmed he had nothing through. When I visited the website it didn't exist (see image), I managed to google and find a customer services email. They replied 3 days later to say they couldn't confirm the insurance could we provide a policy number. We didn't have a policy number as my dad had never had an email.
I managed to track down a customer services number and was given a policy number and told the policy documents would be sent within the hour. 3 days later and we've had nothing.
I emailed customer services the same day with the policy number this time, and to check they had the correct email for my dad and have had no reply.
Steer clear of this company as I wouldn't want anyone else to be scammed.

Louise M

1/5

Took out worldtravel insurance for my son paid £200 for 6 months travel was told this could be very easily extended as he didnt know when he wanted to return. He decided to stay on another 2 months which cost a further £50, pretty fair
I thought. However this is about to expire and i needed to add an extra 10 days to the policy to take him upto his return date to uk. They want £79 !!!! Absolute joke. Will not be using this company again

Jill Russell

1/5

Please, please, please do not use this company. Didn't receive my policy in the post as requested and rang then 3 times, always with the same answer "you should receive it within 7/10 working days". Finally today I rang to cancel my policy ( 1 day over the 14 days cancellation) due to this and they now advise me that I will charge me 5% for each month left of the policy. So I paid £115.46 and I will receive £63.50 back, due to no fault of my own. When speaking to call centre in South Africa, I asked if I could speak to anybody in the UK concerning my problem, the answer was NO. I have no faith in this company

Clare

1/5

Purchased via Go Compare website. No documents received, no website to look on for info? Found a number for them via google. Not sure its the right one. Can anyone verify a working no. please? Hoping to cancel as within my right to in the 14 day period.

Lara Lou

1/5

did my policies and paid to be told id recieved everything soon over 1 year later after many many phonecalls to be told after 1 year it expired even though i paid they admitted their agent did it wrong but refuse to give refund 7 days before flying