Royal & Sun Alliance Insurance Group Plc - Manchester

Robert P.

Wish I could give it 0 stars.
Paid premium house and home insurance. Got flooded back in October 2023 and now hitting the end of January and still not finished. Still got damp and shady building work. David the man dealing with my insurance claim keeps apologising though been no contact for the past 3 months. No empathy or respect. Lived apart from 4 months in a property with no heating, no kitchen or cooking facilities . Took a major impact on both my physical and mental health. AVOID

oxy

Not going into my experience with RSA but similar to all the other one star reviews. As most deal with insurance brokers always be sure to check who the underwriter is before signing up. That’s what I’ll be doing in future to ensure I never have any dealings with this crowd again.

Je G.

Disgraceful company who pray on and profit from the vulnerable. My elderly parents had a house fire in November of 2023. Fortunately no-one was hurt but after seven months they are still waiting for repairs to be arranged by Royal Sun Alliance and their cronies Sedgwick.

My mother is 77 and my father 80. He is severely disabled with advanced Parkinson’s disease. For seven months they have been unable to use the main living area in their home and their kitchen, while it is being used, is badly damaged.

My parents found a builder months ago who was able to compete the work. Royal Sun Alliance and Sedgwick queried the quoted price and offered a derisory amount (1/3 the cost the builder quoted) and then pressured my parents to settle. As a result, Royal Sun Alliance and Sedgwick were asked to provide their own approved builder. Months later, we are still waiting for them to approve and engage someone to fix the damage.

A complaint about the delay was raised in April. This was closed by the insurer with a ‘goodwill’ compensation offer of £150 for my parents ‘inconvenience’ made in May. My parents refused the money and just asked for their house to be repaired. Despite Royal Sun Alliance closing the complaint, no work has been done to repair the damage.

Many many calls to the insurer have been made. Typically we are told someone who can help will call back, no one does.

Royal Sun Alliance and Sedgwick have also ignored repeated requests to update the list of damaged contents they made with items missing from it, have removed and disposed of items such as carpets / rugs during the clean up and then insisted my parents provide samples of such items in order to be appropriately compensated.

I cannot adequately express my disgusts and contempt for both these organizations. They are well aware of my parent’s situation and my father’s disability, and have made things as difficult as possible for them in their efforts to delay their claim and avoid paying compensation.

Katie C.

I wish 0 stars were possible… my partner was speaking via email communication to the admin team regarding an over payment and a refund, to which they agreed after months of communication. Finally agreeing to send him a cheque in the post, so far we have received three checks, all completely in the wrong name, when addressed they then send another check, in the wrong name yet again. I can’t even begin to explain what a terrible, poorly ran excuse of a company this is… hopefully they get shut down so no one else is scammed out of any money. Disgusting.

Donna B.

Absolutely shocking service.
They take your money each month but do not help you with a genuine claim!!!! Do not get your insurance with them.

Tim D. (.

RSA rejected part of my neighbours claim despite the evidence of water damage from upstairs maisonette flooding their property. It has taken two years to renovate the property, due to the lack of help from RSA, renovation is still ongoing.

L M.

Royal Sun Alliance recently wrote to me concerned that I was paying for home insurance but had moved from the address after they received returned post for me. They had checked the electoral register, found my new address and contacted me. After contacting them I received a refund of just over £1300, totalling 5 years of home insurance payments!!
Very impressed by their honesty and outstanding example of excellect customer service.

William G.

Poor poor poor service,I have been assured for over 20 years and when I needed to claim £12999.00 for storm damage they managed to wriggle out of payment.i was insured for £350k and they valued my property at £400k so only part pay out.No wonder they get such a bad name
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