Sedgwick International UK - Head office - London

Junior A.

I am writing to formally express my dissatisfaction with your lack of response to my repeated attempts to contact your company. Despite numerous phone calls and several emails, I have yet to receive any reply or acknowledgment regarding [briefly mention the issue, e.g., “a defective product I purchased on ” or “an unresolved service

This ongoing silence is unacceptable and unprofessional. I expect a company to provide basic customer support and respond to legitimate concerns in a timely manner.

If I do not receive a response within [insert a specific deadline, e.g., 7 business days], I will be left with no choice but to pursue legal action to resolve this matter. I am fully prepared to take this case to court and will also report the issue to the appropriate consumer protection authorities.

This message serves as a final notice before initiating legal proceedings.

Julie H.

DO NOT TOUCH WITH BARGEPOLE!!!!
Been waiting since Monday for emergency call out it is now Thursday night. Several failed call backs, lies about engineer coming out and even lodging formal Complaint with a call back had no reaction or response. Wast of money for a waste of space company! One star rating far too good!

harp S.

The worst customer service I have ever had. From the very start of my claim they were unprofessional and told numerous lies. I would advise to check if your insurance provider uses Sedgwick to process their claims. If they do, don't go with the provider even if you have to pay a higher premium. Avoid this company at all costs. I will never buy insurance from a company again that uses Sedgwick to process their claims.

Nana M.

Dreadful. They are supposed to be dealing with an Aviva claim, however they have bombarded me with messages and emails, telling me to book an appointment. I have tried 6 times and no times are available, AT NOT. None whatsoever! I then click to ask for a call and there is a message saying a claims handler will call within 2 hours. That was 3 days ago. Completely useless and causing Aviva huge reputational damage.

Phil W.

If I could give less than 1 star, I would. No idea why this lot are used by insurance company's!! The loss adjustor assigned to us has basically gone awol when we need him most. Doesn't reply to emails or calls.

Its the people that give the impression of what the company is like and in this instance, the people (being our loss adjustor) indicates to me that this company doesnt care about the clients (who generally are going through very stressful and challenging times) at all. Absolutley awful company and wouldn't recommend to my worst enemy!

Re D.

I think we should be allowed to give - star,
This is the worst company that I have ever dealt with, every person in this company doesn't know what they are doing, they keep lying about the information and they refuse to even log a formal complaint.
I would recommend every single person who deal with company should take them to ombudsman

Peter H.

1 star, is 1 star too many for this awful outfit.
Woeful customer service, lowball offers, inventing their own definitions of words to ensure that they pay out the least amount possible.
Public services such as local authorities should not use such shocking bad companies such as this.
Disgusting company.

S L.

Commendable that they hire people with severe intellectual disabilities as loss adjusters, but I have to give a one star rating because I don't think this is the right job for them. On my second loss adjuster now and they are just as confused, slow and ignorant as the first one.