Sentinel Gold - Portsmouth

Introduction to Sentinel Gold

Sentinel Gold, situated at Sentinel House, Airspeed Road in Portsmouth, is a distinguished insurance agency that has been serving the local community and beyond with comprehensive and reliable insurance solutions. This comprehensive guide will delve into the main services offered by Sentinel Gold, its location and accessibility, key features that set it apart, practical information for clients, and positive aspects highlighted in customer reviews.

Main Services

• Commercial Insurance: Sentinel Gold specializes in providing tailored insurance solutions for businesses of all sizes. This includes coverage for property damage, business interruption, liability, and more. They cater to various sectors such as retail, manufacturing, hospitality, and professional services.
• Motor Fleet Insurance: For businesses that rely on multiple vehicles, Sentinel Gold offers fleet insurance policies that provide comprehensive cover for all vehicles under a single policy. This includes cars, vans, lorries, and other commercial vehicles.
• Liability Insurance: Sentinel Gold offers a range of liability insurance solutions to protect businesses from claims made against them. This includes public liability, employer's liability, and product liability insurance.
• Personal Insurance: Although Sentinel Gold primarily focuses on commercial insurance, they also offer personal insurance products such as home insurance and private motor insurance.

Location and Access

Sentinel Gold is located at Sentinel House, Airspeed Road, Portsmouth PO2 8HR, United Kingdom. The office is situated in the Portsea Island neighborhood, close to the M275 motorway and Portsmouth International Port. The nearest train station is Portsmouth Harbour, approximately a 15-minute drive away. There are several public bus routes that serve the area, and the office has on-site parking for clients.

For clients with mobility issues, Sentinel Gold offers a wheelchair-accessible entrance, ensuring that their office is accessible to all. Additionally, the office is located on the ground floor, further enhancing its accessibility.

Featured Characteristics

• Experienced Team: Sentinel Gold's team comprises experienced insurance professionals who work diligently to understand each client's unique needs and provide tailored insurance solutions.
• Personalized Service: Unlike larger insurance companies, Sentinel Gold offers a personalized service, allocating dedicated account managers to each client to ensure they receive the highest level of service.
• Competitive Pricing: Sentinel Gold prides itself on offering competitive pricing without compromising on the quality of cover. They work with a panel of leading insurance providers to secure the best possible rates for their clients.
• 24/7 Claims Service: Sentinel Gold offers a 24/7 claims service to ensure that clients can receive assistance and support whenever they need it. Their dedicated claims team works swiftly to resolve claims and minimize disruption to clients' businesses.

Practical Information

• Contact Information: Phone: 2392652222; Website: sentinelgold.co.uk
• Opening Hours: Monday to Friday, 9:00 AM to 5:00 PM; Saturday and Sunday - Closed
• Regulatory Information: Sentinel Gold's insurance products are underwritten by AmTrust Specialty Limited, which is authorized and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 202189.

Positive Aspects from Reviews

Sentinel Gold has an average rating of 3.2/5 on Google My Business, with a total of 14 reviews. Several positive aspects have been highlighted by customers:

• Expertise and Knowledge: Many customers have praised Sentinel Gold's team for their expert knowledge and ability to provide tailored insurance solutions that meet their specific needs.
• Personal Touch: Several customers have commented on the personal touch they receive from Sentinel Gold, noting that they feel valued and appreciated as clients.
• Efficient Service: Customers have praised Sentinel Gold's efficient and prompt service, from initial quotes to claims processing.
• Competitive Pricing: Several customers have mentioned that they were pleasantly surprised by the competitive pricing offered by Sentinel Gold, without compromising on cover.

In conclusion, Sentinel Gold offers a comprehensive range of insurance products tailored to meet the unique needs of businesses and individuals. Its convenient location, wheelchair-accessible entrance, and personalized service set it apart from larger insurance providers. With a focus on expertise, efficiency, and competitive pricing, it's no surprise that Sentinel Gold has earned a reputation as a trusted and reliable insurance agency in Portsmouth.

👍 Reviews of Sentinel Gold

david N.

1/5

My elderly parents have paid for this policy for years, recently they had cause to make a claim. The original contact told them all their lost credit cards would be cancelled and new ones issued within 11 days. This did not happen, one of the cards was not even cancelled but my parents were not informed Also none of the cards were replaced and it was left to us to order replacements, during this time there was no contact from Sentinel to let us know any of the above. The girl we eventually spoke to on the phone line was very badly informed on what was happening . Avoid!

Helene H.

1/5

Sent a letter about a year ago to cancel my late mother’s account about a year ago. No answer.

Received a final reminder letter today for payment. Called them to advise of my mother’s death as per my letter. They didn’t even look the account up, just told me to send a death certificate even though the account had lapsed and refused to just mark the account as deceased, as previously notified.
The person I spoke to was extremely unhelpful!

Jen P.

1/5

When my dad died my poor mum had to send a copy of his death certificate to cancel the account. This wasn't enough for them. To get the refund of £40 they wanted a copy of my Dad's will. Seriously?!

Jeremy G.

1/5

I have had an account with Sentinel Gold for several years. I unfortunately lost my wallet in Mumbai on February 19th with 5 credit cards in it. I rang Sentinel Gold to cancel these the same day. They explained they were unable to cancel my Santander Card and I therefore spoke to Santander directly to cancel the card. I also had a foreign currency FX Mastercard, which I was able to cancel on my App. The remaining 3 cards Sentinel Gold told me they would cancel
On my return to the UK on the 20th Feb I rang Sentinel Gold and was reassured all three cards had been successfully stopped.
They had stopped my BA Amex card. Having had no communication from John Lewis regarding my mastercard, I rang them and found that the card had not been stopped. John Lewis did tell me they had had a fax about my card, but had taken no action, as they thought they had insufficient information to cancel. Concerned about this I rang Metro Bank about my debit card, who told me it was still active and they had received no information about its loss.
The reason I joined upto Sentinel Gold was to help in such a scenario. There system clearly does not work, out of the 5 cards I had in my wallet Sentinel Gold only cancelled one successfully.
I complained to Sentinel Gold about this and they blamed John Lewis for not getting back to them. You cannot assume no news is good news, they should have a system where they receive a feedback from all card providers confirming cancellation. I am not happy.

Colin C.

1/5

They robbed my Barclaycard account of £89.95. And when questioned about it. Denied it and can't find ANY record of doing this. They won't repay it. And now don't reply to any of my emails.

Carol-Ann S.

5/5

A pleasure to deal with, Just sorted out my renewal with Kelly who was so helpful. Wish all firms were so easy to deal with

rod A.

1/5

tried to cancel policy but money was still withdrawn

C R. B.

5/5

Not been there but good for taking care of credit cards, etc.