Sequence UK Ltd - Head Office - Leighton Buzzard

Amir K.

“Be Cautious with Upfront Fees – Wait Until Your Mortgage is Secured”

I’d like to share my experience to help others avoid a costly mistake. If you’re working with a mortgage advisor, do not pay any fees upfront until they’ve fully secured and completed your mortgage process.

In my case, I was asked to pay for services upfront, only to find out later that the advisor wasn’t able to secure the mortgage for my chosen property. Along the way, delays and unexpected conditions surfaced, and I was left with no mortgage and out hundreds of pounds.

Mortgage advisors may come across as very knowledgeable and professional, but that doesn’t guarantee they can get you the mortgage you need. A skilled advisor should be able to confirm they can secure a mortgage for the specific property you want before any payment is due.

I recommend waiting until every part of the process is finished—property evaluations, loan confirmations, and all paperwork—before paying anything. Otherwise, you may end up paying £600, £700, or even more for services you ultimately can’t use.

Jonathan O.

Unjustly stole my holding deposit without giving me the property, by citing different bullshit reasons such as not being able to contact the guarantor's landlord, whom is a home owner. They only verbally agreed when I take them to small claims court. If your money are stolen by them unjustly take them to court.

J F.

Awful company. The team are incompetent, rude, unprofessional and do not care about their tenants.

They will lie through their teeth, deny any accountability for maintenance and disregard claims. We had a plumbing issue for over a month, a broken doors for over a month and could not access the property if nobody was home. Frequently had to break in and climb the fence to get in.

Most recently we were lied to regarding fixing structural damage to the property and have had to deal with the coldest months with decayed windows and a broken back door. They lied and told us these would be fixed when we moved in and 9 months into a 12 month contract these have not been fixed and we are told they have no obligation to fix them.

We have been passed to 5/6 team members, they all share the same attitude and it looks like this is embedded in their company ethos from the very many complaints they get.

They get you in the door, and they are super nice and kind and then once you are in and the contract is signed, that is where the customer service ends.

They are scammers, if you have young children or health issues, steer clear as if any emergencies arise, you are in your own.

Nasrine A.

If I could give Emily V and this company 0 stars I would. She is honestly one of the worst individuals I have come across in this industry.

I would recommend not using this property management company as a landlord as you will be heavily disappointed in their quality of work as well as their response time.

As a tenant please avoid at all costs if possible and if it isn’t, please ensure you are well aware of your rights as a tenant and the deposit protection process. Emily V tried scaremongering tactics which failed miserably as I was able to rebuke all of her false claims.

Emily V in particular tried to tactfully delay the release of a portion of our undisputed deposit and when I threatened to report her and the landlord to TDS for this, she immediately confirmed that the landlord was happy to release the funds. She took DAYS to say she was trying to contact the landlord which was clearly lies. I had a feeling she was embarrassed as she couldn’t even give us the decency of emailing us to say when the deposit would be released. Before this she also tried to manipulate us into disputing our entire deposit fee with TDS with the phrases such as ‘I advise’ or ‘I strongly suggest’, I don’t remember Emily V being a qualified solicitor to be able to do this. Luckily I knew her tricks and challenged her. We didn’t end up listening to her.

Avoid at all costs!

Andrew R.

We rented a property through this Brown and Merry/Sequence for 3 years and they were such hard work to deal with from start to finish. The communication from Sequence was constantly poor, I had to chase them every day for weeks constantly repeating myself as the agent appeared to have no memory or knowledge of my ongoing issues. If you want to call them on the phone you can forget it as no one is every available or answering the phone. We we owed money back and this took nearly a month to get our money refunded.

We were made to feel valueless by the letting agents throughout the entire process. We are a professional working couple and ensured all of payments were made when required, we looked after the property as if it were our own yet we were treated like dirt. The checkout process of the property was completely rigged to try to retain as much of our deposit as possible, yet when we highlighted issues on check-in Brown and Merry couldn't have cared less. I will do everything in my power to never deal with this company again, and I will advise everyone I know to do the same.

Mikayla R.

I moved out of my property in Brandon the last week of March and there were no damages and it was left very clean, the initial inventory report and check out list showed no significant difference. I have not received my deposit even after numerous inquiries. I have been getting the run around from this company. It’s a lot of money; £1100. I’m a US service member and had to seek legal assistance and have not gotten anywhere. If you want to see your money at the end, with no hassle, look elsewhere!!

Gregory W.

We rented a property that Sequence managed in 2011. After an electrical fire due to shoddy wiring and a hot water heater leak, they asked us to leave. We were under a contract, but Sequence neglected to have the home owner sign. It got so bad that they threatened us with calling the police. We encouraged them to call the police and they immediately backed down. We also won against the landlords claims in the tenancy deposit scheme. This company, the landlord, and Robert Love were the absolute worst letting agency we dealt with. Avoid at all costs!

Radu B.

worst agency ever took money for a renewal contract and a week later told me that it can not be done since they didn't looked proper in to a new law passed. 25 days had been passed and no refund was done yet but only promises that it will be from the stuff... Me as well as the landlord are really upset and he changed the agency already. Also they will try all the time to push for 6 months contract collecting fees each time! I did a screenshot of the emails sent and conversations of my landlord as well complaining about their lack of knowledge of the law!!! They go by William H Brown Estate Agent. Stay away!!!