Soter Professional Services Ltd - Norwich

Melissa Brown

Had a locksmith come out today to sort out my partners key as he lost his original key, we then found it and when we explained that we had found he said he could just use it to help make new one. Couldn't fault his polite manner! Explained what he was doing as he went along, Amazing service. Thank you. Would recommend

Kayleigh Hubbard

Avoid this company!!!!!
They are a scam! Tried to scam me by telling me I needed new parts for my car when all I had done is lost my key so needed a new one. Their first locksmith had a key arrive from citreon ready to go 2 days after he visited me but the office wouldn't allow him to drop it to me as 'someone else was dealing with it' the 2nd locksmith broke my door lock and did nothing else. Trying to get this sorted was AN ABSOLUTE NIGHTMARE! I had to chase and chase and demand they sent initial locksmith who came and started my car immediately with key he had had for 2 weeks!
The office have made NO attempt to keep ne updated or investigate why I received such a shockingly awful service.
They left me without a vehicle for 2 weeks unnecessarily! Despite me telling them I was vulnerable, the nearest shop or public transport is an hour and a half walks down dangerous road with no path. I have a back problem. My car was stuck in a carpark which I was being charged daily for, as well as having to pay for taxis to get around in the meantime and losing any potential agency work offered during this time meaning I had NO income for this period as I am currently unemployed due to my back injury I sustained at my last job on the ambulance.

I have had to resort to taking them to ombudsman and citizens advice to try and get this resolved and get me reimbursed for unnecessary outgoings and loss of earnings they caused me to have and to get my car door lock fixed after they broke it!

Seriously would say to everyone to stay far away from this disgustingly awful service!!

Lee Edwards

Lost my keys on the beach during a family holiday. The person on the phone was very helpful and sent someone to me within 2 hours. 1 hour after that I had 2 keys and the holiday was back on track, to my great relief.
Great service and a small cost to avoid a total holiday disaster, especially considering I was 300 miles from home.
I highly recommend this service

Caroline C-S

Great service. It was a Sunday, I was distressed as had lost my car keys and was 250 miles from home. They came within an hour and were super polite and kind. Very professional service. Would 100% recommend ?

stuart couzens

So I had Mark Neale come out to me to get me into my car and cut 2 keys. The guy was friendly, knowledgable and put me at ease that my car was in safe hands. A credit to the company he works for. Thanks and I’d recommend them 110%

Sathananthams Sathananthams

very disappointed with this company. We lost our car keys and needed help with a new one. When we called we were told to make the payment of front before any work was done and due to the fact that we were desperate we paid £240 upfront for the payment of one key and was told that we could check our car to see if we had our spare key inside and if not call to pay an extra £40 for a second copy. We was promised a receipt straight away which never came after contacting back for the receipt we were told it was going to come and we would have to wait till the next day. They arrive over an hour late and having checked the car my husband realise our spare key was not there. When we asked for a second copy, the guy said he only had one and couldn't do it. we called up the office and was told that we would have to pay for another call out like its a new job. So so unhappy about this. I have never written a bad review before. very deceptive and unprofessional. Avoid! They don't deserve the 1 star but need to put at least that for the review.

Judith Richards

Very disappointed explained we needed the keys coded by Monday as we were going on holiday. Two people told us that they would be here Monday morning. Paid £144 upfront for costs which we lost. Then on Monday morning to be told they can't do it for a week. Had to phone a local company who came straight out and payment was on completion. And half the price car is now running and off we go please don't send me a reply saying you can ring to sort this as I have tried to speak to you on the phone with no joy

Phil Oakham

Super fast response from the control room and the locksmith. The locksmith prioritised getting me back into the car as we were catching a flight. He was also brilliant at pulling bags through from the boot as the seats were designed not to release without the electronic key.
Going home and back for the spare key would have added 6 hrs driving to our day and we wouldn’t have made the flight. Thanks guys for a great job !