SSE PLC - Reading

Mikael. H.

By far the worst gas company I have ever had the misfortune of sharing this planet with. After moving into a new house I was sent a gas bill that was way more expensive than I previously thought was reasonable. I was then told not to pay it since I hadn't done a move-in form, then they told me that the house was on business rates for no apparent reason, and they still didn't send a move-in form for ages. After months of calling and postponing payments, I switched gas supplier only to be hit in the balls with another £400 because they adjusted the calculation of gas sent to the house to be more accurate. I’ve had to post this review a 2nd time because my 1st post violated Google’s guidelines because of my word choice in describing my newfound hatred for SSE. Just know that every day I feel a boiling rage at the mere thought of SSE.

Update: they sent the debt to BPO, and the very afternoon after I made a payment plan they threw in the extra 400£ unbeknownst to me (still due by our agreed date, I just found out today). This has now led me to have to either scramble for money or go through their Kafka-esque phone service to attempt to get that postponed. May the good lord teach you SSE, may he teach you to end your wretched trickery.

Update: their little stunt has been a smart play, they may be able to force me to pay more if I have to pay after the deadline. No wonder they’re up 25% in profits, they prey on the weak like a lion watching mice. I’ve already been made a fool, a dancing animal with no dignity is left to lose. All I can lose is money from this point on, and the higher-up’s are laughing at me. I can no longer bear to drown in hatred, so this will hopefully be my final complaint, and they’ll get their money. I pray you find Christ SSE, or whoever is the mastermind behind this extortion (if not the devil himself).

Update: BPO notified me that yesterday SSE decided my payment was due January 16th… it’s February 13th today, SSE. Called SSE, apparently that’s not true. Just leave me alone SSE, please. I can’t take it anymore. If you reduce my debt, SSE, I will delete this complaint and submit a 3 star review instead.

Update: bro just let me have 1 day without being infuriated, you’re pranking me at this point I won’t even elaborate on this one.

suleyman B.

I've had an extremely poor experience with this energy company. The service is consistently unreliable, and the customer service is downright terrible. Every time I try to reach out for help, I'm met with long wait times, unhelpful responses, or no resolution at all. They don't seem to care about their customers or their concerns. I would not recommend this company to anyone looking for a reliable energy provider.

Disgusting! Sickening!

Laura W.

Called multiple, multiple times after switching providers. We have given them the same meter readings over and over but they keep changing the final gas and electricity bill. Was £144, then talked to them for £136, talked to them again for £17 (gave same readings), then got a letter 4 days later for £65 with no warning, and now £5 after being on the phone for an 1hr+. Not worth the pain.

Tim M.

Disgraceful business who have no idea what Customer Service is !! Can't answer a phone call, think that outsourcing "customer service" to a call centre in the Philippines where no one speaks English and can't handle any questions or escalate to a manager is smart. The business sends letters to customers with blatant lies about attempting to read meters - when they have made no attempt at all. Currently wasting 30 minutes on a call to speak to someone in authority who speaks English, have been transferred around 4 times. ! Shareholders need to sack the board and get a real customer focused management team in place. Tim

Lucky_kid 7.

Worst service in the world. We had a problem with our meter and they were not able to help us on the phone -- maybe because we were only able to speak to some outsourced call centre agent without any expertise? After around 5 calls of 40 minutes each we were able to speak to someone knowledgeable, just to be denied any help. They argued that their engineers have no time due to the pandemic (didn't know covid affected the grids, too).
We chose SSE over some budget supplier for service reason but they definitely lost this selling point.
To potential future customers: Ask yourself why you would chose SSE? They have premium prices and their service is not any better.

Lesley G.

Haven't had a gas bill since June 2021. Awful customer service, hard to understand and can't do any thing when you get through to them. I would leave today if it wasn't so hard to change providers at the moment.

Elaine B.

This has to be the worst company in the world.
Their call centre in South Africa are appalling. If they actually understand what you have said to them they never know what to do about a problem so they either cut you off or put you back to the bottom of the queuing system.
I have today been either on hold or queuing for over 3 hours because we have no gas after a major problem with a smart meter that I have been trying to resolve with them for the last month.
I would say I have spoken to a minimum of 20 people over 15 calls and been on hold for about 25 hours so far with still no result.
I wish I could say this is the first problem I have had with SSE but it's just the latest episode in the horror story.
I am seriously thinking of going to their local office tomorrow.
I will be changing my supplier very soon.
DO NOT GET YOUR ENERGY FROM SSE IT JUST ISN'T WORTH THE HASSLE.

Will K.

After closing my account I received a "final bill" with no breakdown of costs. Bill arrived approx 10 days after timestamp with a "if you don't pay debt collectors are coming" message. I wouldn't mind if it was a Secord or third reminder but straight off the bat... Very poor behaviour.

Do not expect to get through to them on the phone - 30+min wait times, which is awful compared to competitors. Use the WhatsApp service to give you a data trail. Web chat is pretty much redundant for anything useful. That said, WhatsApp yeilds the same results and takes 4+ hours for basic queries NOT to be answered.

Don't trust these money grabbing and incompetent parasites, use another energy supplier.