Stags Estate Agents Totnes - Totnes

Ella

We had a fantastic experience dealing with Stags during the process of renting an apartment in Devon. Poppy was our main point of contact and she was super friendly and professional throughout. The whole process felt really smooth and Poppy was always quick to reply to our emails and sort out the paperwork.

Christine R.

On our initial visit to the Totnes office we received a warm and friendly welcome. Subsequent contact was conducted mainly online due to the remoteness of our location. Over the past few months we dealt mainly with Imogen and Luke who were professional and dealt with our queries swiftly and maintained good contact. The telephone is answered promptly and reception staff direct callers to the requested person correctly. Overall a very professional, friendly office. Well done !

Peter A. C. G.

Imogen and Luke were brilliant when the chain through our sale met several difficulties that delayed our completion. They were helpful, persistent and polite in finally getting us to our new home. No one could have worked harder and communication throughout was perfect. We highly recommend them.

Thomas L.

Luke from Stags Totnes came to visit my property a week ago ( Wed 26th March ) to carry out a valuation. I made an error with the time of the appointment however it made no difference to the appraisal as I was at home anyway. I was not informed at any point that the response would take so long.

After waiting for a response until Monday 31st I followed up with 3 emails and 3 phone calls across 3 separate days in order to try and get a response. I received nothing until over a week later ( Wed 2nd April ) when I received the below email.

Make your own conclusions:

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‘Dear Tom,

Thank you for your emails and calls, and I apologise for the delay in coming back to you. I had informed you that I would aim to respond early this week, having been away towards the end of last week.

That said, I understand from my colleague that you have since confirmed you will not be proceeding with Stags. In light of that, I will not be providing any further advice or service.

As I am sure you can appreciate, it takes considerable time, effort, and cost to carry out a valuation, undertake the necessary research, and follow up with a detailed report. I also felt, candidly, that our initial meeting lacked a degree of professionalism, given the appointment had been mis-timed and our conversation felt somewhat rushed as a result.

I appreciate this may not be the response you were expecting, but I hope you can understand my position. My focus now is on supporting clients who have committed to working with us.

Best regards

Luke’

Barry S.

I have recently used Stag’s to find a tenant for my rental property.
All of their employees have been brilliant, from the staff who visited and showed potential tenants the house to the staff in the office. All were well mannered and very good at their job.
Thank you,
Barry Sweetman.

Abi M.

Luke at stags recently represented our sale. He was efficient and profession throughout ensuring clear lines of communication between all parties. Resulted in a very quick straightforward sale.

John C.

Our move with Stags (Totnes) has just completed so smoothly thanks to Luke Miller being constantly in touch with us and the conveyancers. It was largely due to his skill that we even squeezed through before the rise in stamp duty. Very many thanks.

David L.

Absolutely amazing team in the lettings department, both Poppy & Kenzie were just brilliant all the way through the process. Couldn’t recommend more highly.