Staveley Head - Deeside

Michael Barr

Terrible. Avoid at all costs. Quoted £800 for conversion in progress camper van insurance. To be told once I’d signed everything I had to complete this conversion within 90 days (who on earth can do that?) so I had to cancel. In total I was insured by them for less than a month but they charged me £450. Keep in mind 12 months was only £800. No one at the company wanted to be any help at all. If this is how they treat potential customers I’d hate to think of the experience people have when they have to claim. I’d give 0 stars if it was possible.

Catherine Demain

AVOID, AVOID AVOID.
Took out policy and then went backwards and forwards with information that they needed including, DVLA information from Gov website. Never been asked to provide so much information for an insurance policy.
After 21 days we gave up and cancelled the policy to be told basically we would get half of the £635 refund. So half equates to 21 days of cover ! loss of commission, admin fee etc.
This is week 8 and I am still waiting for my refund and i've now been told the underwriters have just authorized it and it can take up 5 working days to go into my bank.
They pointed out in their Policy booklet it can take up to 6 weeks for a refund so clearly that has been broken. Furious

Nigel Gardner

Excellent! Excellent!! I have been with Stavelyhead for many years now. They look after my Motorhome very well with great Insurance Quotes. When I couldn't send docs via a phone, they helped me accomplish this via other means. Very helpful and friendly customer service.
I would highly recommend them if you need a quote for car,taxi,motorhome etc

Martin Sigurdsson

Received renewal notice for Campervan…
Received renewal notice for Campervan today.. 40% increase on last year £389 to £981.
Stuck with them after a painful experience setting up the policy last year, demanding endless documents, arguing over no claims, additional charges to keep the policy live. And almost £40 to alter a private reg which is the press of a button for most insurers but not this company.
Avoid and pay a bit more elsewhere.

Fiona Rigby

Appalling customer service. They ask for more stuff to be sent in. All this could have been done on the phone. I have never been asked to prove my driving record before. The lad I spoke to Ross, was like speaking to a monotone sulky teenager. I will never use thes again. What a change from last year.

Sean Kay

Avoid this disgusting so called insurance company.was with them 21 days and still await a refund of only half our 635 premium.Customer service is awful there attitudes towsrds you is awful,they ask for endless paperwork and keep rejecting it,its as if they want you to cancel so they can steel your money.we are in our 8th week awaiting whats left of our premium.

ian smith

Poor customer service. I recently sent most of my documents via email on the 2nd of May and had emails to prove that they had been received, a copy on my no claims bonus and vehicle declaration was put in the post in the envelope Staveley Head had provided.

Today 7th of May 2024 had an email stating my insurance will be cancelled at 3pm because of missing documents.
Lunch time I contacted the Staveley Head office and got a rude female stating they haven't received nothing from me, I explained that I had received emails to confirm that Staveley Head had received my documents her reply we haven't received anything from yourself.

I rushed home to check my emails to make sure I was dreaming about having emails from Staveley Head Insurance on the 2nd May confirming they had received my documents.

At approx 2pm 7th May 2024 I contacted the office who confirmed they had got my documents and everything was in order, I asked for the females name that I dealt with this morning because I wanted to put in a complaint but of course the male would not give it. I asked to speak to a manager and of course they are to busy to take a call.

My advice is keep away from this company customer service is next to nothing and I wouldn't recommend them to anyone .

Ron Giles

USED TO BE GOOD. motorhome insurance, then taken over by ONE SURE insurance.
expensive don't care. went with caravan guard insurance fantastic.