Gulshan B.

I got a repair done during lockdown, everything seemed okay and appreciated that they were able to fix it while apple was closed so I could finish my assignments for my masters. However by September it become too slow to use and the fan was constantly on. I took it to apple who were not very impressed with the repair as all the screws were either not tightened or not even in. They tightened the screws and that seemed to resolve the issue. My laptop has been working fine for two weeks now. I went back to this company to get a partial refund for an incomplete repair, all I was asking for 10% of the £500 I paid but was told no, it is out of their warranty and apple has incorrectly informed me. Warranty shouldn't apply if they didn't complete the repair and since apple solved my problem by just tightening the screws, I'm sure it was the incomplete repair. They have refused any sort of refund and now the manager Danny, isn't replying to my email. The response and clearly their actual work is not as professional as I thought. Acknowledgment and a partial refund would have just resolved the matter swiftly but nope, their incomplete repair is nothing to do with them anymore.

David C.

When I went here the staff were friendly and helpful. They were able to fix the problem I had with my Macbook in under two weeks. Not sure what problem was had by the person who said: "please don't go to GBM for fixing your Mac". What I experienced at GBM was a sympathetic, quick and efficient service.

Rhiannon D.

Having searched for months for a company I trusted to repair my MacBook Pro, Apple recommended GBM Technologies to me. I was not disappointed.

They provide excellent service, from start (quick online quotes and efficient check in) to finish (completed additional repair at no additional cost!).

All the staff were very friendly and courteous and as someone who knows little about technology I did not feel intimidated.

I would definitely recommend this company and will use them for any other work I need in the future.

Aura C.

Having dealt with IT/tech support companies in the past with generally bad experiences I was nervous when I came to GBM. As a business owner I needed a new laptop with very little downtime involved. Staff are incredibly professional, knowledgeable and efficient. I felt calm and comfortable handing over my precious tech - I definitely can't say the same of previous experiences elsewhere!! I'll 100% come back and also recommend GBM to anyone, my new 'out of box' laptop is excellent and was a real bargain!!

Cheng C. T.

The worst experience in the authorized apple store.
It took about "one mouth" to fix my MacBook pro (It mentioned that the working days is around 5-7 days in the first time and claim that the replaced part isn't delivered for several time).
I have called for over 7 times for asking the process of my repair.
The service is really poor and awful.
Also, when I get my laptop back, there is several scratch on my laptop cover and B,C sides.

I am so angry but I don't wanna spend another ONE month on my Mac.
Please DON'T go to GBM for fixing your Mac.
That would be your nightmare and you will be definitely pissed of.

Gareth C.

Having called Apple to have my MacBook Pro looked at I was unable to get an appointment at any of the apple stores, so Apple recommended GBM - an approved Apple Partner. I called and was able to take my Mac in the same day if I'd needed, as they have a walk-in help bar with NO QUEUE!

The technician listened to my issue, didn't fob me off, wasn't condescending and didn't try to out-geek me which was just awesome. He took my mac for a few tests and within ten minutes I knew what the problem was and what the fix would be.

Everything was above board, professional and clear.

As it turns out my Mac's fix was covered by Apple, so the whole fix was free (utter bonus)

As promised, within 3-5 working days, I received an email and an attempted call to let me know my Mac was ready for pickup.

I was able to pick it up the same day with a full rundown of what work had been done.

My Mac is now running like NEW!

Great service, Great comms, Great business!

Windows A.

Great experience. GBM carried out a repair on my iMac under warranty from Costco. Communication was great from pick-up all the way through to the repair and returning the machine. Easy to get hold of by telephone and always very helpful. Great service.

Chris T.

I searched these guys out whilst trying to raise a consumer law claim against Debenhams for my faulty MacBook. One of their technicians, James, was absolutely outstanding, offering proactive assistance and kept me in the loop from start to finish. After they took a look at it, they agreed that the consumer law claim was valid and got in touch with Apple who agreed.

Within 5 days, the MacBook was tested, verified, and fitted with a new logic board - all completely free of charge. Zero stress.

All in all, a superb company with great staff and ethos.