The Isles of Scilly Steamship Co - Penzance

Address: The Harbour, Wharf Rd, Penzance TR18 4AH, United Kingdom.
Phone: 1736334249.

Specialties: Travel agency.

Opinions: This company has 82 reviews on Google My Business.
Average opinion: 4.4/5.

Location of The Isles of Scilly Steamship Co

The Isles of Scilly Steamship Co is a well-known travel agency that offers services for those looking to travel to the Isles of Scilly. The company is located at The Harbour, Wharf Rd, Penzance TR18 4AH, United Kingdom, and can be reached by phone at 1736334249.

This company has a strong presence on the web, with a professional website that provides information on their services, schedules, and prices. As a travel agency, their specialties include organizing and facilitating travel to the Isles of Scilly, providing a range of options to suit different needs and preferences.

One of the key features of The Isles of Scilly Steamship Co is their commitment to customer service. They have received numerous positive reviews from satisfied customers, with a current average rating of 4.4/5 based on 82 reviews on Google My Business. This high level of customer satisfaction speaks to the company's dedication to providing a positive and seamless travel experience for their clients.

In addition to their strong reputation for customer service, The Isles of Scilly Steamship Co also stands out for their convenient location. Their office is situated in the heart of Penzance, making it easy for travelers to access their services and get started on their journey.

For those considering a trip to the Isles of Scilly, The Isles of Scilly Steamship Co is a top choice for a travel agency. With their professionalism, expertise, and commitment to customer satisfaction, they are well-equipped to help travelers plan and enjoy a memorable trip.

Reviews of The Isles of Scilly Steamship Co

The Isles of Scilly Steamship Co - Penzance

Vikki Stewart

4/5

I love going to the Semi Tropical Scilly Isles. Whether by ferry or flying I just love going there. Sadly I have to say the cleanliness of the Scillonian III has really deteriorated. Dog hairs and all sorts of other debris did not help my asthma on the early morning crossin over there the last time by the time we got to St Marys I was wheezing like a contestant on Supermarket Sweep

Paul Haworth

4/5

Had a great day to travel with calm seas and gorgeous blue sky. Very friendly crew and wonderful voyage across. Only observation is we would have liked to sample Cornish drinks. Cornwall has amazing breweries and vineyards and yet there was no Cornish drinks to be seen. Such a shame.

Vex Arcade

4/5

It's a nice ride IF the open sea is calm, plenty of dolphins and birds to sea along the way.
But I would NOT recommend the day trip to scilly, purely because there is such a small window between arrival and departure check in times (3hr window).
Book a few days stay on the island instead and take your time... or fly on the day trip instead.
With that said, if you think it more as a day long 'sea safari' trip. with a 3hr break in the middle, it's a bargain!

Stephanie Landeryou

5/5

Spotlessly clean ferry. Nice calm crossing with lots of places to sit inside and put. Good cafe with tidy coffee, nice selection of snacks and a lovely lady serving. Very dog friendly.

MrsMummy Penny

5/5

Great journey. Lovely staff. I flew on skybus from st.marys to lands end. Thank you

Martin Kirkby

3/5

Day trip.
The boats gets you there at reasonable price BUT.
It's 3&1/2 hours of your life each way (including boarding etc) and just 3hrs there (again check in & boarding time) .
If you are fit, great. Otherwise you really need to plan and pre-book any excursions or the use of golf buggies etc.
The boat is due to be replaced in 2026 and it needs it too. Generally old worn out uncomfortable seating, I'll fly next time, may cost a lot more but saves you over 6 hours of your day.
Or
Dig deep and go for a week...

Harry Beale

1/5

We have been coming to the islands for many years. However, the travel experience has become horrendous in the last few years.

Disembarking the Scillonian in Penzance is unbelievably frustrating. The staff treat the passengers like cattle.

A young man was close to missing his train, and despite being able to see his bag the staff refused to pass it to him until every single bag had been unloaded from the boat. They shouted and got angry at him and refused to unload any more bags until he moved away, this is despite all the heavy machinery being at the other end of the quay. There was no risk to him or anyone else. All the people on the quay were urging the staff to pass it to him and they refused. It was aggressive jobsworth behaviour and utterly unpleasant to witness. We later saw the man at the station trying to work out how to get back to London from Penzance having missed the last train of the day.

These islands are utterly reliant on summer tourism. People are willing to travel huge distances to come to experience the magic of the islands. The inhuman behaviour of staff in this service will slowly and surely undermine the reasons the majority of people come and it will be left with nothing but people coming in via helicopter to timeshare houses.

Laura Carolina

4/5

The sailing from Penzance to St. Mary’s went very well and all seemed well organized. My bags were duly delivered to my St. Mary’s accommodation for a small fee. The day before my scheduled return to Penzance, the ferry broke down, and I spent an extra three nights stranded on the Isles of Scilly. Yes, it’s a nice place to stay, but unfortunately, during the days of cancelled sailings, communication from the company to its passengers was dismal. Entering Day 3 (Saturday), I had yet to be contacted. Obviously, more staff was needed! Communication improved on Day 3, with updates promised every two hours. Office staff on St. Mary’s dealt well with the queues of people. Passengers were boarded efficiently on the first sailing Sunday evening. The company, I’m sure, has learned from this unprecedented occurrence, learned how important communication is, and they dealt promptly with reimbursement claims, although not covering full expenses.