The Miles Consultancy Ltd (TMC) - Crewe

Address: Spring Farm Business Centre, Moss Ln, Crewe CW1 4RJ, United Kingdom.
Phone: 1270525218.
Website: themilesconsultancy.com
Specialties: Consultant.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 48 reviews on Google My Business.
Average opinion: 3/5.

📌 Location of The Miles Consultancy Ltd (TMC)

The Miles Consultancy Ltd (TMC) Spring Farm Business Centre, Moss Ln, Crewe CW1 4RJ, United Kingdom

⏰ Open Hours of The Miles Consultancy Ltd (TMC)

  • Monday: 9 AM–5 PM
  • Tuesday: 9 AM–5 PM
  • Wednesday: 9 AM–5 PM
  • Thursday: 9 AM–5 PM
  • Friday: 9 AM–5 PM
  • Saturday: Closed
  • Sunday: Closed

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The Miles Consultancy Ltd: A Comprehensive Overview

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The Miles Consultancy Ltd (TMC) is a dedicated consultant firm located in Crewe, Cheshire, United Kingdom. Situated at Spring Farm Business Centre, Moss Ln, Crewe CW1 4RJ, TMC provides specialized support services to a range of clients. The company prides itself on delivering tailored solutions and fostering strong client relationships. With a focus on efficiency and client satisfaction, TMC aims to be a reliable partner for businesses seeking expert guidance.

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Location and Contact Information

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TMC’s physical address is Spring Farm Business Centre, Moss Ln, Crewe CW1 4RJ, United Kingdom. For immediate communication, clients can reach the firm via telephone at 1270525218. The company’s official website, themilesconsultancy.com, serves as a central hub for information, services offered, and contact details. The website’s design suggests a commitment to user-friendliness and accessibility, reflecting a desire to provide a seamless experience for potential clients.

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Specializations and Services

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TMC’s core specialty is consultancy. While the specific areas of expertise aren’t explicitly detailed on their website, the nature of a consultancy suggests a broad capability to address various business challenges. They likely provide strategic advice, operational improvements, and potentially, support in areas such as process optimization, business development, and organizational restructuring. The firm’s approach appears to be centered around a personalized service, adapting to the unique needs of each client. The emphasis on proactive problem-solving, as highlighted by positive customer feedback, indicates a commitment to anticipating client requirements and implementing effective solutions swiftly.

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Accessibility and Customer Experience

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TMC demonstrates a commitment to inclusivity with its wheelchair accessible entrance and wheelchair accessible parking lot. This dedication to accessibility underscores a responsible and customer-centric approach. Customer feedback, as evidenced by their 48 reviews on Google My Business with an average rating of 3/5, reveals a mixed experience. While some clients praise the efficiency and responsiveness of consultants like Ethan, who demonstrated proactive problem-solving and swift resolution, others have noted occasional delays in email response times. This suggests an area for potential improvement in their communication channels. However, the overall sentiment leans towards a positive experience, with many clients appreciating the personalized attention and effective solutions provided.

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Key Features and Benefits

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  • Expert Consultancy: TMC offers specialized consulting services tailored to individual business needs.
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  • Accessibility: The business center is designed with accessibility in mind, ensuring a welcoming environment for all clients.
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  • Personalized Approach: Clients benefit from a bespoke service designed to address their specific challenges.
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  • Proactive Problem-Solving: Consultants like Ethan demonstrate a commitment to anticipating client needs and resolving issues effectively.
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Further Information & Considerations

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The website, though simple, provides a basic overview of the consultancy’s offerings. Further investigation into specific service packages and case studies would offer a more detailed understanding of TMC’s capabilities. Given the mixed feedback regarding email responsiveness, it would be prudent for potential clients to explore alternative communication channels, such as phone consultations, to ensure timely support. The firm’s focus on efficiency and client satisfaction, coupled with its commitment to accessibility, positions it as a viable option for businesses seeking strategic guidance. The positive comments received about individual consultants, particularly Ethan, highlight the value of the people behind the consultancy. It’s recommended that prospective clients contact TMC directly to discuss their specific requirements and explore how the firm can contribute to their business goals. The accessibility features are a significant advantage, particularly for clients with mobility restrictions.

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"summary": "The Miles Consultancy Ltd is a UK-based consulting firm specializing in providing tailored solutions to businesses, prioritizing accessibility and client satisfaction, despite occasional communication challenges highlighted in customer feedback.",
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👍 Reviews of The Miles Consultancy Ltd (TMC)

The Miles Consultancy Ltd (TMC) - Crewe
MM H.
3/5

Ok so upgrading this review, in fairness the email system does work eventually, and after a few exchanges did get everything organised. Still think chat and phone options should be more responsive for time sensitive queries but overall did respond and resolved everything. And thanks to Amy for her note too

The Miles Consultancy Ltd (TMC) - Crewe
Nigel W.
5/5

My query was dealt with effectively and efficiently by Ethan. It was a very positive customer service experience. He anticipated my issue and resolved it within a minute. I find the website simple to use and it does what its meant to.

The Miles Consultancy Ltd (TMC) - Crewe
Jason T.
1/5

we use this at work - they are useless the webpage is clunky, the app is unusable, they apparently have a tracking system so that it can log your miles on a trip - never worked

got a new car - been trying to change mine no joy - went onto the chat assistance - over 40 minutes and no response - then they just closed - only work 9-1600

they remind you just the once to close off- obviously think everyone else isnt busy. Couple of reminders would be the norm usually.

I cant see the benefit they add, just the pain to any employee they have actually been mentioned as a reason to leave a compay!

The Miles Consultancy Ltd (TMC) - Crewe
Sky K.
1/5

Terrible service, would actually give zero stars if I could. Haven't updated my profile with the new HMRC mileage rate as of September 1st - raised this four times and still two weeks later I'm "waiting for a team leader to look at it". I don't understand how changing a number from 16p to 17p in someone's profile takes two weeks. That said, it took a further week for them to understand my (very simple) query. I'm now going to be out of pocket two months on the run because of this company's ineptitude.

The Miles Consultancy Ltd (TMC) - Crewe
Thomas M.
2/5

Website is dire! Crashes at every input then you have to go to home refresh and start again. A 20 minute task takes an hour!

The Miles Consultancy Ltd (TMC) - Crewe
Colin B.
2/5

Lots of problems with their app changing addresses & mileages due to glitches in there operating system; this seems to be an ongoing problem. Their staff where positively rude at times, even after written proof of their mistakes was provided

The Miles Consultancy Ltd (TMC) - Crewe
Mark G. P.
2/5

Every now and then the app stops working I then have to log in then my password won’t work so I have to change it and for the last 2 days it won’t auto track this app is a pain I now have to write my destinations down down to this not working I’m to busy with work to add extra workload to my day

The Miles Consultancy Ltd (TMC) - Crewe
Peter W.
1/5

Not a company you want to do business with.

Will squeeze you for every penny they can, rather work with you as partner or think about the bigger picture. Expensive anyway for the service they offer. Think seriously about alternatives than engage into contract with this company.

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