The Phone Surgery - Liverpool

Introduction

The Phone Surgery, nestled at 181 County Road in Liverpool's L4 5PB postal area, is a renowned local business specializing in smartphone repairs and related services. With a commitment to quick turnaround times and affordable prices, this independently-owned store has earned a strong reputation among Liverpool residents. Let's delve into the details of this establishment, exploring its main services, location, unique features, practical information, and customer reviews.

Main Services

• Smartphone Repairs: The Phone Surgery offers a wide range of repairs for various smartphone models, including screen replacements, battery changes, water damage restoration, and more. They pride themselves on their efficient service, often completing repairs on the same day.
• Unlocking Services: The store provides mobile unlocking services, allowing customers to use their devices with any network provider.
• Accessories: Apart from repairs, The Phone Surgery also sells a variety of mobile accessories, such as cases, chargers, and screen protectors.
• Data Recovery: Their data recovery services aim to retrieve lost or deleted files from damaged or corrupted devices.

Location and Access

The Phone Surgery is conveniently located in the heart of Liverpool, on the bustling County Road. Nearby landmarks include the famous Liverpool FC stadium and the iconic Liver Building. The store is easily accessible by public transportation, with several bus routes stopping nearby. For those driving, on-street parking is available, although spaces can be limited during peak hours. The store offers a wheelchair-accessible entrance, ensuring accessibility for all customers.

Featured Characteristics

• On-Site Services: All repairs and services are carried out on-site, allowing for quick and efficient turnaround times.
• Cash Only: Unlike many modern businesses, The Phone Surgery operates on a cash-only basis, which helps keep costs low for customers.
• Expert Technicians: The store employs skilled and experienced technicians who are trained to work on a wide range of smartphone models and brands.

Practical Information

• Address: 181 County Rd, Liverpool L4 5PB, United Kingdom
• Phone: 01515301050
• Website: phonesurgeryliverpool.com
• Opening Hours: Monday to Friday, 9:30 AM - 5:30 PM; Saturday, 10:00 AM - 4:00 PM; Closed on Sundays

Positive Aspects from Reviews

Analyzing customer reviews, several positive aspects consistently emerge:

• Fast and Efficient Repairs: Many customers appreciate the quick turnaround times, with some repairs completed within hours.
• Affordable Prices: The Phone Surgery is often praised for its competitive pricing, offering quality service at reasonable rates.
• Knowledgeable Staff: Customers frequently mention the helpful and professional demeanor of the store's staff, who are always willing to provide guidance and support.
• Honest and Reliable: Several reviews highlight the store's honesty, with customers feeling that they are given accurate information about their devices and the required repairs.

With an average Google My Business rating of 4.6/5 from 216 reviews, it's clear that The Phone Surgery has a strong reputation among its customers. The store's commitment to quality service, efficient repairs, and competitive pricing has earned it a place as a trusted and reliable smartphone repair provider in Liverpool.

👍 Reviews of The Phone Surgery

John W.

5/5

I went to the Phone Surgery a couple of months ago as my phone would not charge. They had my phone working with the replacement part fitted by the next day at not much cost. This service saved me from the expense of having to buy a new phone along with the messing around that involves. I have waited a while before I reviewed the shop, making sure that my repair is lasting. So thanks for a job well done and the messing around you have saved me from.

Kate Y.

5/5

Absolute legends. Rang to enquire about a Samsung A54 screen replacement. Phil rang me straight back when he said he would and then when I said I'd be booking my phone in he rang the following day to let me know not to come in as the screen wouldn't be in stock until late. This meant I avoided a wasted journey. Instead, my wife took the phone in today and stayed in the area to wait for it to be mended - Phil kept in touch with her throughout the process as it took longer than expected. Absolutely first class customer service! Phone is perfect and was cheaper than everywhere else I'd looked. Highly recommend Phil - fantastic service and excellent value for money! Couldn't be more chuffed!

Joanne H.

5/5

Best repair shop ever! Guy was an absolute legend...lovely, friendly, honest and quick/efficient with the repair. Price was incredibly reasonable and fair compared to what I have encountered before. He also has the painting from Goodfellas (painted in real-life by Nicholas Pileggi's Mum) on the wall Wasn't patronising or sexist but on a level and chatty when I recognised it but couldn't immediately recall where from - which is a massive plus and a real talking point in my book. I only just moved to Liverpool, and never stopped being thrilled by decent businesses not ripping you off and having a lovely fun, chatty experience thrown into the mix. This small business is a prime example. I looked at the 1* reviews on here and they are 100% in contrast to my experience and not being honest in my opinion. This place is a fun, efficient absolute bargain! Make the journey to go here instead of town and support this business. Especially female customers who want treating with respect and don't wanna get ripped off. Keep up the good work lad! x

Colin L.

5/5

I took my badly damaged S23 to the phone surgery,Phil had the frame and screen repaired by 16 00 the same day. Great service from a man who knows what he is doing.At a cost far cheaper than I thought it would be.

Craig M.

5/5

Went in today to get my daughters phone repaired. Screen and replacement battery. Bloke that served me was brilliant. Very professional British bloke and done the lot in less than half hour for half the price of the phone shops in town. 10/10

Tony C.

5/5

Went to get my phone repaired from this shop done in half hour would recommend all day long absolute gentleman nothing any trouble for him thanks very much 👍

Scott P.

5/5

Had my badly damaged s23 ultra fixed today. Brilliant job, brilliant service.

Paul O.

5/5

Our daughter’s iPhone was damaged by water ingress after a wet night in the City. Having researched a local repairer we came across Phil and the service we received from him was simply exceptional. We live in N.Ireland so having a distressed University Student in Liverpool was difficult to say the least! His communication, helpfulness and desire to fix the issue was first class. We can’t recommend you enough. Thank you!
Kind regards
Paul & Amanda (and of course Keely!)