Tradex Insurance Co - Romford

Edi M.

I want to bring in attention the custumer service is so poor. I got in touch with JAMES BLOUNT, to get a quote for motor trade insurance after being in phone call more than 40min he just was useless and lazy to get me a motor trade insurance qoute. I asked to get motor trade insurance under my dad name and me also one separately for me. He was so rude and hang out the phone bcs he was to busy staying in office relax. Be aware when u get in touch with this gentlemen bcs it won’t really help u out.

Kimberly I.

This company has put a mark on my friends name and left note stating fraud n cancelled his policy when it was looked into by police citizens advice and solicitor there is fraud but tried several times to contact them they won't speak or when we talk to them they cut the call now no company will insure him because of this mark and we r now in process of ombudsman and taking legal action as this company trade x has lost him his buisness

Davers

I've been with a couple of trade insurers in the past, and these are terrible. Their customer service is so patchy and you have to explain everything so clearly, usually repeating over follow up phones calls when they have either a) forgotten to update a policy, or b) have updated with the wrong details. This obviously has ramifications - the police do not care if the people in the office have made a mistake and you're left waiting a couple of days when they're open or have a competent member of staff present to deal with it.
All Tradex (and their brokers Clegg Gifford) care about is getting their money every month - which raises exponentially every year. I've never made a claim with them, but I expect it would be a stressful experience.

If you decide to take out insurance with Tradex or any of their brokers - make sure you get them to give you the policy you want, go through every detail with them - they will have names wrong, policy owners/named drivers in the wrong order, and update it with things you haven't asked for as 'default'. I have been with them for five years and they have messed up at least three times for every new year policy. You will never be contacted if there is a problem with your insurance.

Their online system for updating the MID is archaic - you have no details of what is on it, you can only preview changes. It's easier and clearer to do it over the phone, which isn't preferable.

I intend to cancel my current policy (of course losing my hefty deposit) once I have the time and willpower to go through finding another broker again. 🙁

Charlie

Got a price from them, price was slightly higher than expecting, they managed to bring it down closer to my previous price, accepted it, was asked to wait an hour for the policy to be written etc, waited nearly two hours, was then told they made an admin error and got the date of birth wrong, this was confirmed 3/4 times with security checks unsure how I passed security using my DOB and it was still put in wrong, this added £1500+ to my premium. Complete waste of time.

Sean M.

Please read all of this if you want a truly objective point of view.
I am a taxi driver. A professional driver in my late 40's. I've never made a claim on any insurance policy I've taken out until this year. I've just had my second claim dealt with in the last 5 months. Annus horribilis for me I can assure you.
I took my policy out 5 years ago with Westminster. I had a local broker who was a former cabbie. He was not terribly efficient and has now retired. The policy was handed over to Tradex.
I dealt with 2 people in their Cardiff office. The first person I spoke to re a change of vehicle is clearly incompetent and I'm not going to shame him by name. I asked for cover notes to be emailed across and after a week without success I rang back and spoke to Rhys. It is my opinion that he does all the work in that office and he is absolutely OUTSTANDING!!
The information on their system was clearly a mess but Rhys did everything he could to rectify it. Ask for him and wait if he's not available it will save you much consternation.
So 5* to Rhys
The first claim was after aquaplaning off the road. It was dealt with within a month. I made a ridiculous number of calls and was bounced back and forth with each person telling me what I already knew until I spoke to Claire at Kinnertons? She was sadly THE ONLY person that treated my call with sincerity, professionalism and a genuine desire to resolve my issues. She too is absolutely OUTSTANDING and always followed through with my concerns. Everybody else I spoke to were useless in my opinion.
5* to Claire
Most recently I was subjected to the terrifying experience of having my car catch fire.
Apparently all fire claims are dealt with by an outsourced company in Manchester called Brownsword. My experience with them was awful. Again I'm not one to shame by name but if it weren't for the Tradex employee that had been my initial contact I would probably still be awaiting a payout. His name is Mark Cole and I feel he is absolutely OUTSTANDING too.
He responded to all my e-mails within the hour and and genuinely made me feel like he cared about getting me back on the road.
5* to Mark Cole
I've noticed most reviews are either 1 or 5. I cannot award 5* except to those I've mentioned. If it weren't for these OUTSTANDING individuals that definitely made the difference to me then sadly I too would have awarded 1*.
I feel that this company needs to reassess it's values and perhaps by rewarding the people that have these values already there is hope.
Thank you for reading
Seán McMullan

Ioana L.

Do not use!!! Have a Fleet Insurance with them! they took one of the vans for repairs after an accident. That was in June 2022 and I still don’t have the van back, been calling them everyday since and everyday is a different answer “we don’t know where the van is” , “ oh you don’t have it”, “we can’t find someone to fix it”. I still have to pay for the van out of my pocket as they refuse to cover it. They now just refuse to take my calls whenever I try or just ask me for all the info “as per the policy” and transfer my call to 5 other people that ask me the same thing just so I can finally be told to just wait. Do not use them they just run an insurance scam it’s not worth saving a few pounds with them just so you pay more if an accident happens. Update February 2023 and the van is stil not fixed latest news is that hey found a shop that can fix it and they are awaiting for the air bags since December so it’s still a long way to go. Also found out that the shops that can repair this electric vans in uk refuse to work with this company as they DONT PAY found this out by calling all shops that I could find on Google.

Catherine H.

Honestly the worst insurance company I’ve ever had the misfortune to deal with. Their customer service is virtually non existent, very difficult to even get to speak to someone. Their response time by e mail is months not days or weeks. I would advise everyone to avoid them, pay a bit more and have the peace of mind of knowing that you’re dealing with a professional organisation

jules E.

I have black taxi insurance with this firm as the underwriters and after a smashed rear windscreen i have nothing but hassle trying to get it fixed , its not just them but every firm they continually pass you onto. They wont honour there own policy wording. shocking. AVOID AVOID