Tradex Motor Trade Insurance Co West Yorkshire - Pontefract

AI J

Tradex used be good. Another broker have taken over now. I don't about other places but Leeds branch has been replaced with this Pontefract branch. These lot are a bunch of jokers. Avoid like the plague. Cannot ever get through to anyone. Completely careless. Zero customer service. They don't even bother sending a renewal through. Nevermind needing help or making changes.

AVOID, you've been warned!!

Emperor Cars

I am not one to leave anyone negative feedback, but if you're wanting Motor Trade cover absolutely avoid this company. Their New Business Department are the only people in the company that you're able to get in touch with so they can take your money. Anything after that, just goes downhill.

So here's some of my experiences with this company since joining them in June 2022:

1. Impossible to make amendments to your policy as you can't get hold of anyone (basic thing like changing address)
2. Limited stock allowed on MID (I have 5 cars I'm allowed to put on when initially taking out the policy) but I was told by somebody called Luke, that later on down the line they would up this no problem (load of fibs).
3. Anytime you use their online MID portal, quiet often 'a problem persists, somebody will look within 24 hours and come back to you' and I swear, they never come back to you.
4. Got through to someone FINALLY on Friday at 4.49pm to make changes and conveniently at 5.01pm the call failed? I went to call back and guess what? THEIR OFFICES WERE NOW CLOSED! They haven't called back since.
5. Completely unprofessional and incompetent
6. They are more expensive than most insurers, and usually my logic is, pay peanuts and you get monkeys. So I tend to always pay that bit more to avoid these things. But guess what, seems I got monkeys.

Tradex, I am very sad to leave such a review and will give you a chance to put this right and I will be happy to remove this as I don't look to try and damage reputations but what I have experienced is not acceptable.

Kind Regards,

Omar Khan.

Oxbys

6 Years these idiots ripped us off for, im talking £1200-£1500 a month for straight forward policy and we kept paying it. After years they demanded £10k up front for a policy, not anymore mate! Got a quote 3 times less and paid monthly I can finally breath! So much stress and hassle with them couldn't expand after 4 drivers yet paying them thousands, useless phone lines, already been awarded money for multiple complaints great £50 really hits the spot. Avoid this clowns you will live to regret it, new insurer unlimited cars, no insurance group restrictions, no driver amount restrictions, 4 x as much cover for in transit and personal stock, my lord why on earth did I stick with you.

Nick M

Had a tricky claim to resolve with I thought it would drag on for months and months.
I managed to gain direct contact with Lisa Tuppen in the claims dept who I couldn’t fault. The help and support she provided from start to end was second to none, she even managed to resolve our claim on the best possible outcome... and quickly!!!

Kirsty Asiyah

Renewed my policy did not receive documents & none of my cars are on mid could not work for 5days can’t get through to them & also it’s bank holiday Monday today stressed is a understatement.

Jon Lockwood

Got cover with TRADEX through Coversure. I’ve been waiting all day for insurance documents to be emailed. Unable to work without them. Absolutely terrible customer experience!

kas

Insurance renewal was very straightforward. I called in the morning and a young lady carefully assisted me through the renewal without a hitch. It was a very pleasant experience dealing via the phone.

delovan etim

Claiming that your trade insurance policy can be cancelled at any time with a small cancellation fee and you only pay for the time you’ve been insured isn’t what I call good business. Neglected to mention that their commission would also be taken (close to £1300 for 32 days avoid this insurance