Tylers - Cambridge

Cinly O.

Tylers live up to their high standards again.

Smooth, and fair to both parties.

This time the journey had a few hiccups. And at ALL the hiccups, Tylers' staffs (plural intended) took the trouble to explain to me the situation, the choices open to me, and where appropriate, the consequences of the choice. I particularly appreciate the last part.

flavio S.

I had to relocate overseas for work and asked Tylers for some flexibility with the end of my tenancy (1-month notice). Instead of helping, they insisted I keep paying rent until a replacement tenant is found. To make matters worse, they re-advertised the property at a higher rent than I was paying, well above local comparables, which makes it harder to re-let and leaves me unfairly carrying the cost.

When I asked them to raise my situation with the landlord directly, they refused and blocked that communication. Emails, particularly from Bia Agrela, came across as rude and dismissive.

Overall, the process has been rigid and unsupportive. It is based on exploiting the tenant, instead of finding a mutually beneficial compromise.

I would absolutely not recommend renting through this agency.

Neil C.

Good communication is the most important part of being a letting agent, closely followed by following issues through to a satisfactory conclusion for the tenant and the landlord. Unfortunately these are two parts of the service which Tylers repeatedly failed to achieve.
Responses to emails were slow when related to issues with the property but instant if they were in the interests of Tylers. There was never any follow up to confirm that repairs or maintenance visits had resolved issues and there were several visits that appeared to only waste the landlords money.

Sophia T.

The property market is so volatile and there could be various factors affecting the sales of property. While I am still waiting to complete, I would like to thank Iain and Sarah from Tylers for their 5 star services and professionalism throughout the process, they have been extremely patient, supportive and helpful. They are always able to offer advice when I am lost. If anyone who needs to sell their property, I would highly recommend Tylers.

SYAM S.

Outstanding support from Tyler's agency during our house move! Their team exhibited remarkable professionalism and efficiency, ensuring a seamless transition to our new home. Every aspect, from packing to logistics, was handled with care. They went the extra mile to alleviate our stress, and their attention to detail was commendable. Tyler's made this challenging process smooth and hassle-free. A big thank you for their exceptional service; highly recommended for anyone planning a move!

Evan C.

Tylers was very helpful during our experience securing a tenancy. They always answered the phone quicker than other agents.
During the final stages of securing our home we had been accepted for another property but preferred Tylers' one, they were understanding and explained the landlord was still deciding but they would pass on that information, as a result we heard back quicker and were able to choose the property we wanted!
Since being accepted they have been prompt answering any queries about the contracts and have provided everything required including a thorough inventory. The house was very clean on move in and we hope Tylers will continue to be an excellent agent over our tenancy.

Melanie D. S.

Tylers are so supportive that I felt that I could ring them up and tell them my boyfriend didn’t understand me and they’d have listened. They are honest, reliable and not sharks like some. 100% recommend.

Monica C.

We have met Rhiannon during the property viewing which went smoothly, relaxed yet professional answering all question asked. The process thereafter also very smooth and professional without delays always communicating next steps. Charley has also contributed to the positive experience on our move in day. It has honestly been a breath of fresh air compared to our previous experiences with other agents, so thank you for that!