Unbiased - London

James A.

I am a broker looking for some leads. Please note they sign you up for a minimum of 6 months, i have wanted to cancel after the first month. Its very difficult to receive leads and accept them within the 5 minute window. you will have no life being glued to your phone. Whatsmore, the leads are extemely expensive. I have managed to accept 5 lead and they are around £75 each, i have only managed to speak to one client out of the 5 i have paid for. the rest dont answer and one was just doing research for someone else at my expenses. No refund given. i dont know how anyone can make money from this. Avoid.

Jeffrey S.

as an individual trying this site (having been recommended it), and looking for help with the maturity of a workplace pension, I was disappointed.
I tried twice, to get connected to an IFA.
Both times I heard back from a RESTRICTED Financial Advisor/company who were only interested in peddling their own wares.
My enquiry obviously created a ‘lead’ which gets SOLD on (I wasn’t aware of this).
There is obviously an agenda here.
Unbiased seems to be a misnomer.
I’d try a third time, but not keen to get my details sold off to specific companies with seemingly no chance of getting connected to a genuine IFA

Andrew S.

I was looking for a financial advisor so entered my details on the Unbiased website and was paired with a company that contacted me in a timely manner. The advisor who turned up was great and understood exactly what My needs were.

Stuart J.

Been with unbiased for 18 months. Prices have increased and the quality of leads have deteriorated; vetting of leads does not seem to exist. The refund procedure is a joke.

Usman A.

We are an accounting firm using unbiased and we have found this company probably doing unethical practice. We were about to leave them after having a really bad year with them with lots of fee being paid, monthly subscription but suddenly they started bombarding us with leads around the period of our subscription was about to end. We then dropped the idea of leaving and now again we hardly getting any leads. Some of the leads needs a credit of £300 which is crazy given then they charge monthly subscription. I have no doubt having an experience of 2 years with unbiased that this company is not doing enough to get leads but charge monthly fee on top of credit etc. Really shocking how the management is treating the customer.

Rich L.

I've been with unbiased for years, I've noticed recently they have significantly risen their prices and continue to do so, I wouldn't have minded if the lead lead quality was good but its become extremely poor. Their refund policy is limited. Their charging structure has no relevance to the value of the lead to the professional, as a result it makes it difficult to respond to leads because of the high cost and in turn means those on the other side may not get access to suitable advisers, rather just the large firms that have unlimited budgets. I've informed them I wish to cancel my account and they insist on charging me for another 3 months, despite never agreeing to such a policy when I joined. Such a shame, it was a good company.

Vikkas J.

We are an accounting firm, and most inquiries we received through this platform were either geographically distant, irrelevant, or difficult to follow up on.

The platform does not adequately vet the inquiries posted, resulting in unreliable leads. Only about one in ten leads may potentially convert into a client.

Additionally, many inquiries are poorly drafted, showing little effort from the potential clients. It seems they are looking for a free advice rather than a genuine enquiry requiring professional advice.

Charging a nominal fee for posting an inquiry could filter out non-serious inquiries, ensuring that professionals can confidently invest in viable leads.

The platform does not offer refunds for leads that are unreachable, which is particularly detrimental for small businesses relying on these leads. Also they take forever to deal with refunds of leads which is frustrating for a small business with limited budget.

Their most recent change of monthly subscription which is about £300 a month plus increased cost for each lead was the final nail in the coffin and forced us to stop using this platform.

I strongly advise steering clear of this company unless you are willing to risk losing money while enriching them.

If they improve by vetting their leads and implementing systems to ensure the leads are genuine and viable, their business model could be successful.

Prof J. P.

The financial adviser that helped me explore my pension options was amazing. He was knowledgeable, a clear communicator and easy to work with.