Warrantywise Ltd - Blackburn

Keith R.

Excellent service. I was Initially concerned that when a claim was required that there would be ‘small print’ disclaimer that would prevent payout. Now having claimed more than three times including the car recovery service without incident, I have recommended WarrantyWise to all that will listen. First class service. Ciera McDermott, the customer service advisor was very proffesional and processed my latest claim and communication and assistance was fantastic.

Stuart R.

SCAM company. AVOID. READ REVIEWS before purchasing (I didn't). I was mis sold platinum cover and was told providing my van has full service history (which it has) everything will be covered should I ever have mechanical issues with the exception of some hoses/ clips/ wear & tear items such as brakes which is fair enough. After my van developed a coolant leak my first battle was finding a garage willing to work with warrantywise as 3 local garages told me they've had nothing but problems with them and said they are unwilling to take the job on as they never pay out. I eventually did find a garage who agreed to go ahead which involved taking photo/ videos of the problem through the portal and play the warrantywise game the mechanic phoned me and actually said he's dealt with warrantywise many times before and he said they will do anything to avoid paying out.

The mechanic diagnosed a radiator leak and said the radiator needed replacing and forwarded all evidence and information to Warrantywise who instantly rejected my claim with the attached letter which states 'The part has worn out' This is laughable given how much they charge per month for "peace of mind" This excuse could be applied to literally any part on any used vehicle. I ended up paying over a thousand pounds of my own money to fix the issue. DO NOT WASTE YOUR TIME AND MONEY. You are far better off just saving a little each month into a separate account should you ever need repair work as Warrantywise will only take your money but never give back when you need help. AVOID. AVOID. AVOID.

Steve G.

Sold my car. Contacted Warrantywise for the refund of the unused period of the warranty on plan number 12792814.

In complete contrast to so many businesses, they were onto it in a flash. Within 2 hours of an acknowledgment email, Brad called to go through the process. He was excellent.

Later that afternoon, I got the email telling me the amount of my refund and that it would be refunded to the card that I used for payment. It’ll arrive between 3 and 10 days.

Lee W.

6 weeks after taking my car to their recommended repairing garage I am still sat here with no vehicle, despite taking their gold standard warranty which comes with a courtesy vehicle.

This company is a total sham, I have lost count how much time I have spent on the phone, each time another excuse as to why they haven't yet accepted the claim, and that until they do I cannot have a courtesy vehicle.

Please be aware when buying a vehicle that come with a Warrantywise policy, it does not give you piece of mind, they have done no due diligence on the vehicle at all, the dealer warranty is nothing other a sales lead for Warrantywise, who will harass for months to take a 2 year policy, they will then do everything possible to avoid paying out on a claim.

***update***

They’re now saying that they have sent an independent assessor to the garage and it wasn’t open. Now saying they’ll only send again if I pay for it. The garage is adamant that no one came. Judging by my dealings Warrantywise I’m inclined to agree with him.

I’ve since spoken to citizen advice and have returned the car to the dealer, as I bought the car less than 6 months ago they have to repair, replace the car or refund me.

Lesson from this. If you’re buying a used car, don’t bother with a warranty. Most garages won’t work with them as they know they’re a bunch of crooks, and you do t really need it. If there’s anything wrong within 6 months you’re covered anyway if you buy from a dealer. Even up to 12 months if you can prove the fault was present at point of sale you’re covered. I will be cancelling my policy tomorrow and saving £48 a month towards any futures problems.

Tiff J.

Had a call today from one of your representatives today.

The caller informed me that my warranty had expired and mentioned a renewal offer. I explained that I had already received multiple emails and messages regarding this and had decided not to renew. When asked why, I simply stated that I did not need it, as I had never taken out such a warranty on previous cars. I also mentioned that, after speaking with my husband, we believed we were already covered (I may have misheard him when he said it was through the bank).

At this point, the representative responded with an inappropriate attitude, stating: “Well in that case I’d like the details of what bank you’re with to be doing that.” His tone was dismissive and unprofessional. When I challenged his manner of speaking, he insisted banks do not provide such cover, but instead of explaining politely, he continued with a condescending attitude.

This kind of behaviour is completely unacceptable. Not only was I spoken to in a disrespectful tone, but the representative’s approach has ensured that even if I had been considering renewing, I would now certainly not do so. If your calls are recorded, I strongly urge you to review this conversation to hear the manner in which your staff member addressed me.

I suggest that your staff receive proper training in customer service and professional communication, as interactions like this will only drive away existing and potential customers.

Josh S.

I purchased Warrantywise Gold Cover through Zuto for my BMW X3, described as comprehensive protection against mechanical failure.

The vehicle developed a noticeable drivetrain judder between 40–60 mph under light throttle. It felt as if the power delivery was slipping or pulsing — classic signs of an xDrive transfer-box issue. An independent transmission specialist inspected the car and confirmed a mechanical failure inside the transfer box, diagnosing “concentric clutch binding – sealed unit; replacement required.” This is a sealed lifetime component with no service schedule, and its failure is by definition a mechanical breakdown.

The Warrantywise Gold Plan wording lists these parts as covered:

“All internal mechanical and electrical parts of the gearbox, transfer box, torque converter and overdrive.”

“Wheel bearings, wishbones, control arms and linkages.”

Plus the key clause: “If a covered part fails and causes damage to another covered component, the resulting damage will also be covered.”

Despite that, Warrantywise declined the claim, saying the fault was “wear and end-of-life” caused by wheel bearings. My mechanic never said the bearings had failed — only that they showed slight wear, which is a normal advisory on a car of this age. The actual failure, confirmed in writing, was the mechanical binding of the transfer-box clutch, not the bearings themselves.

For clarity: wheel bearings are not consumable wear items. They’re sealed mechanical components designed to last tens of thousands of miles. They can degrade over time through rolling-contact fatigue, contamination, or impact damage (as documented in engineering standards such as ISO 281 and numerous technical sources). They are not replaced on a maintenance schedule, and their failure is classified as mechanical breakdown, which this policy explicitly covers.

In my case, the bearing wear was minor — no play, no noise, just a precautionary note. Even if it did contribute stress to the transfer box, the warranty’s consequential damage clause requires both components to be covered, and they are. Instead, Warrantywise used that single “bearing wear” comment as an excuse to label the entire drivetrain as “end-of-life deterioration.” It’s also important to note that wheel bearings are universally recognised within the motor industry as mechanical components that fail through fatigue or internal damage — in other words, a mechanical failure, not a consumable wear item.

When I challenged the decision, Warrantywise’s response was simply that the plan is “discretionary and not FCA-regulated.” That line appears frequently in their refusals — effectively admitting they can override their own published terms and decide, at will, which claims to pay. For a policy sold and marketed as comprehensive mechanical failure cover, this is deeply misleading and unfair.

I have now escalated the matter through Zuto, the regulated intermediary who sold the warranty, and to the Financial Ombudsman Service. The facts are clear:

A mechanical failure occurred within a covered component (transfer box).

The alleged contributing part (wheel bearings) are also listed as covered.

The failure mode (binding clutch pack) is consistent with many BMW xDrive cases documented across forums and technical bulletins — not neglect or service omission.

The claim meets the definition of mechanical failure under their own wording.

Unfortunately, Warrantywise refused to do so. Their decision process relied on semantics and discretion, not engineering evidence. It’s extremely disappointing to see a company use a “discretionary” loophole to reject a valid claim while still advertising full protection.

UPDATE photo attached from approved repair assessor which has been sent to you and escalation department. Complete joke.

craig R.

Not had the best experience with warranty wise. Ive always had warranty with all my cars or vans and a few times had warranty wise but never used it until last week. I paid for a 15/150 package. I mostly wanted this cover for engine and gear box. Over the past few weeks I noticed my injectors were missfiring on my ford transit 2015. I spoke to WW and was asked to get a diagnosis whixh was out of my own pocket. Injector 1 and 3 needed replacing but was advised to have them all as they all were 10 years old, also to have a oil and filer change as fuel has got into the oil at a cost of £1600. I filled the form out and a day later this was rejected. They said this is not covered even though its part of the engine, and this is due to wear and tear. The van is 10 years old and will have wear and tear. I escalated this decision and within 5 hours was rejected again. So I've now cancelled my policy. There is no point paying for something that maybe wear and tear for it to be rejected for this reason. I didn't even expect WW to pay for the full repair, i would of been happy with a part payment. They were so quick to ring me when I took the policy out and advice me to upgrade to a better package which I did. Injectors are part of the engine, am I wrong?
The thing that worries me are people that do not know anything about cars and they may have these problems. So be careful who you get your warranty from. Just because WW is the best rated does not mean you will have the best experience if something on your car or van goes wrong.

Johnathan C.

As with all telephone contacts with the Warranty Wise team Brad was extremely helpful and the document promised was emailed immediately following my call. I’ve purchased 3 warranties from them on 3 different cars and thankfully to date I haven’t needed to pursue a claim, but it’s always good to have the peace of mind of dealing with a reputable company.
I look forward to dealing with them again on my fourth car purchase in the not too distant future.