Yellow Jersey Cycle Insurance - Redhill

Address: Prospero, 73 London Rd, Redhill RH1 1LQ, United Kingdom.
Phone: 3330030046.
Website: yellowjersey.co.uk
Specialties: Insurance agency, Bicycle club, Finance broker, Insurance company, Road cycling.
Other points of interest: Wheelchair accessible entrance.
Opinions: This company has 195 reviews on Google My Business.
Average opinion: 4.4/5.

📌 Location of Yellow Jersey Cycle Insurance

☎️3330030046

⏰ Open Hours of Yellow Jersey Cycle Insurance

Monday: 9 AM–5 PM
Tuesday: 9 AM–5 PM
Wednesday: 9 AM–5 PM
Thursday: 9 AM–5 PM
Friday: 9 AM–5 PM
Saturday: Closed
Sunday: Closed

Overview of Yellow Jersey Cycle Insurance

Located at Prospero, 73 London Rd, Redhill RH1 1LQ, United Kingdom, Yellow Jersey Cycle Insurance stands out as a comprehensive insurance agency catering specifically to the cycling community. With a wheelchair accessible entrance, this location ensures that all patrons, regardless of mobility, can access their services without hassle. Their phone number, 3330030046, allows potential customers to reach out directly for inquiries or support.

Key Features and Services

Yellow Jersey Cycle Insurance offers a diverse range of services including insurance agency, bicycle club management, finance brokerage, and insurance company operations, all tailored to meet the unique needs of cyclists. Their specialties in road cycling and bicycle-related insurance make them a go-to choice for enthusiasts looking for reliable coverage.

Customer Experience and Feedback

The average opinion on Google My Business is a commendable 4.4/5, reflecting a high level of customer satisfaction. Many patrons have praised the smooth claim process, especially commendable for those facing theft. The interaction with staff, like Connor who assisted with document collection for claims, has been highlighted for its helpfulness and patience. Additional advice on upgrading locks and innovative cycling safety tips further enrich their service offering, indicating a commitment to not just insurance, but also to the safety and well-being of their clients.

Accessibility and Additional Information

For those with mobility concerns, the wheelchair accessible entrance is a significant point of interest. This detail showcases their commitment to inclusivity, ensuring that everyone in the cycling community can benefit from their services.

Recommandation

If you're a cycling enthusiast or simply appreciate the needs of this vibrant community, Yellow Jersey Cycle Insurance is definitely worth considering. Their balanced approach to insurance, combined with a focus on customer support and safety, makes them a standout choice. To explore their offerings further or to make a claim, visit their website at yellowjersey.co.uk. Don't hesitate to reach out through their professional platform to secure your cycling adventures with peace of mind.

Their customer-centric approach, as evidenced by the glowing reviews, ensures that cyclists can enjoy their rides without worrying about unforeseen mishaps. With Yellow Jersey, you're not just buying insurance; you're investing in your cycling journey's safety and security.

👍 Reviews of Yellow Jersey Cycle Insurance

Lo

5/5

Had to make a claim after my bike got stolen. The whole process was very smooth, and the person assisting me, Connor, was very helpful and patient while I collected all the documents needed, which was especially lengthy as I had to deal with the cycle to work scheme as well. They also advise on upgrading my locks, and got a couple of extra very good suggestions. I will definitely insure my new bike with them, though I really hope I won't ever need their help again 🙂

kriss Q.

5/5

Very professional. Dealing with Connor P regarding my claim and got paid out for settled claim for my stolen bike. Definitely recommend in the future.

Karen X.

5/5

Connor is the man! He made the claims process painless, and I'm happy to report the money has been refunded in my account now no dramas. Thanks Connor! Lovely birthday present 🙂

Andrzej D.

1/5

After 3 years with YJ, I have to make my first claim, this is still ongoing, but my experience so far is very negative.
1. Everything takes two working days.
2. Lack of communication and explanation. I was contacted by a random person claiming they work on behalf of YL and asking me for a lot of personal information.
3. Difficult to contact, no one is answering or the line is temporarily closed.
4. The valuation of the bike is outrageous, all upgrades have not been taken into account, but the company is demanding me to send them all upgraded and OEM parts back, why?
5. Replacement bike is not fit for purpose. The gravel bike I used was used for bike packing, the replacement bike doesn't have half of the mounts, for example not supporting the pannier rack. The geometry of the bike is completely different.

I would not recommend these crooks.

Update following response from the YJ.
I understand that I made a mistake and not updated the bike value following replacing old broken/used parts with the new/upgraded ones. However, I'm not sure why you asked me to ship back even the old replaced parts.
Next one, as it was unable to confirm the details of the 3rd party involved in the accident, the payment has to go from your YJ account, therefore I received such a strong response related to the value of the bike and need to send it back all the parts as you need to reclaim every penny. Lastly, I still disagree that your payment back was based on the canyon crash replacement scheme that is only open to individual users and not to the companies like yourself, the payment should be based on the market value to fix the bike to the state it was before the accident. I'm happy to share all the correspondence as proof.

Mark T.

5/5

Recently had an accident on my bike and had to make a claim. The service from yellow jersey was amazing. They settled the claim very efficiently. Would recommend

Tim S.

5/5

My new policy was considerably better value than my previous insurers so that was a good start. I had a query about securing my bike. I sent an email and I received a phone call from someone (Jonathan) who was knowledgeable, professional and friendly. The matter was swiftly resolved and confirmed. Top class service.

Karo O.

5/5

Sadly I had my 2nd bike stolen and whilst it’s a horrible experience Yellow Jersey team made the whole process as smooth as possible. Great and responsive support. Once again thank you for all your help.

Ian H.

5/5

Can't recommend Yellow Jersey enough. After my lovely gravel bike was stolen (busy area, cameras, over lunchtime) they couldn't have been more helpful or efficient. Looking forward to getting back on the replacement bike this weekend!